Business Analyst - BizApps

About Us

With electric vehicles (EVs) expected to be nearly 20% of new vehicle sales by 2025 across North America and Europe, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Recently listed on the NYSE (CHPT) and supported by $660 million since inception from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come

Reports To

Senior Process Improvement Manager - Customer Success

What You Will Be Doing

The Business Analyst role will conduct (process data) analysis in Sales Cloud, Service Cloud, NetSuite, and associated applications used by Sales Ops, Technical Support, Marketing, and Public Policy.

What You Will Bring to ChargePoint

• Support Solution Architects, Project Managers, and Integration Architects with analysis
• Analyze impact of new capability requirements to
  • Business process workflow
  • Reports
  • Transactional systems, including the data exchange between them
  • Business objects:
    • • Item
      • Customer
      • Lead
      • Opportunity
  • Users:
    • • Drivers
      • Installers
      • Sales account execs
      • Distributors
  • Customers:
    • • Leasing companies
      • Utilities
      • Fleet operators
      • Auto Original Equipment Manufacturers
      • Real estate investor/operators
      • Parking Lot operators
  • Draft as-is process and data flows:
    • • Prospect
      • Scheduling
      • Contact hygiene
      • Sales incentives
      • Generate leads, track audience as it passes through multiple touchpoints
  • Triage between high-impact, high-urgency issues requiring direct involvement, and low-impact, low-urgency, that can be analyzed and solved by tier-one, off-shore support
  • Learn the transactional flow of supply chain and financial processes within NetSuite, including Sales Order, Item fulfillment, Invoice, Customer Payment, Credit Memo, Purchase Request & Purchase Order, Item Receipt, Vendor Bill, Bill Payment, Bill Credit

Requirements

• Proficient in Excel pivot tables, analysis tools, correlation, histograms, regression, and goal seek
• Proficient in process mapping
• 5 years of experience
• Tableau is a plus
• Experience with CRM or ERP systems, especially Salesforce or NetSuite, is a plus
• AA or bachelor’s degree

Location

Campbell, CA - Remote

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.

Applicants only - Recruiting agencies do not contact.

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