Branch Coordinator

Our Mission: Support public health and protect the environment. Our Vision: Achieve excellence and exceed customer expectations.

103 ST. PHILIP STREET, CHAS SC 29403

JOB ANNOUNCEMENT NO: 23-024
DATE: February 17, 2023

`

Position Title: Location: Status:

Branch Coordinator St. Philip Street Established Position,
(Downtown Full-time
Charleston)

Salary Range: Grade: Department: Hours:

$46,446.00 ($22.33/hr) - $69,784.00 ($33.55/hr) 10 7 Customer Service 8:00 am – 5:00 pm

APPLICATIONS ACCEPTED THROUGH SUNDAY, MARCH 5, 2023

• APPLY ONLINE: WWW.CHARLESTONWATER.COM

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Position Summary:
Assists the Branch Supervisor in managing the daily operations of the assigned Branch Office, including coordinating daily activities and staffing. The coordinator is responsible for interacting directly with customers as well as assisting staff in customer interaction and customer service policies and procedures.

Essential Functions:

• Responsible for coordinating the daily activities of assigned branch office.
• Responsible for scheduling and maintaining adequate coverage levels.
• Responsible for assisting staff with and directly providing accurate collection, proper handling, daily balancing, and deposit of customer payments in a timely manner through electronic and non-electronic remittance processing.
• Responsible for assisting staff with and directly providing daily interaction with customers by phone, email, and in person.
• Responsible for managing and ensuring timely completion of electronic customer requests for service.
• Responsible for assisting staff with and directly compiling and inputting accurate records of customer transactions.
• Provide daily direction and communication to associates so that customers are handled in a timely, efficient and knowledge manner.
• Insure employees have appropriate training and other resources to perform their jobs. Assist with work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Responsible for acting as an intermediary between the field operations and management.
• Ensure that all branch personnel understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives.
• Prepare appropriate annual, monthly and weekly plans and reports.
• Responsible for assisting staff with and directly providing research, accurate calculation, and explanation of billing and account information.
• Responsible for assisting staff with accurate information on policies, rates, fees, procedures, and other customer requested information.
• Responsible for assisting staff with and directly interacting with appropriate staff to assure proper disposition of customer service requests.
• Responsible for providing supervisory support.
• May be required to work during emergency conditions.
• Regular attendance is required.
• Job performance must conform to all CWS policies and procedures.
• Specific knowledge of CWS Environmental Management System Policy and Procedures.

Position: Branch Coordinator Job No. 23- 024 DATE: February 17, 2023 Page 1 of 3

Our Mission: Support public health and protect the environment. Our Vision: Achieve excellence and exceed customer expectations.

103 ST. PHILIP STREET, CHAS SC 29403

JOB ANNOUNCEMENT NO: 23-024
DATE: February 17, 2023

Additional Duties

• May represent Customer Services in interdepartmental meetings, on committees, on project teams, and in related professional conferences or workshops as assigned by management.
• May be assigned responsibility over independent projects by management.
• To cross train in additional customer services functional areas as assigned.
• May conduct training programs in customer services techniques as required.
• To substitute and perform the duties of a CSR in or supervisor of other functional areas as assigned.
• Performs other related duties assigned.

Physical Requirements, Activities, and Working Conditions

• Occasionally positions self to exert up to 20 lbs. of force to lift and transport objects. Objects greater than 50 lbs. require a two-person operation.
• Ability to effectively use personal computers with printer; telephone; calculator; copy machine; fax machine; drive through apparatus; and assigned software.
• Ability to express or exchange ideas by means of written and oral communications with customers and staff.
• Ability to identify, reach and handle documents as required to perform the essential job functions and to maintain an accurate record keeping system.
• Ability to perform tasks during extended periods while seated or standing.

Education and/or Experience

• Associate degree in business or accounting and two (2) years experience in business or related discipline or a combination of educations and experience in the business/customer service or related field to equal five (5) years. High school diploma or GED preferred.
• Must demonstrate a working knowledge of written and verbal communications skills, excellent computer skills on a personal computer and related software applications, and the general use of business math.
• Able to function independently in a multi-task environment, as well as part of a team.
• Comfortable communicating with all levels of management.
• Strong planning and organizational skills.
• Able to resolve problems in a timely manner and gathers and analyzes information skillfully.
• Must be able to speak clearly and persuasively in positive and negative situations and participates in meetings.
• Possess advanced mathematical and analytical skills.
• Must be able to work a rotational schedule at all Customer Services locations.
• Prior work record indicating dependability and conscientiousness.

Licenses, Certifications, Registrations

• This position does not require special designations.

Training Needs:

• OSHA and Departmental safety training as required.
• Skills Based Training.
• Standard Operating Instruction (SOI) per department requirements.
• ISO 14001 standards for department and company.
• See Department Competency and Training Matrix for this position.

Potential Career Path:
ELIGIBILITY FOR PROMOTION TO VARIOUS POSITIONS THROUGHOUT THE COMMISSION DEPENDS UPON INDIVIDUAL
QUALIFICATIONS AND NOTED JOB PROGRESSIONS ARE NO GUARANTEE OF CAREER PATH TO THESE OR ANY OTHER JOB(S)
AT THE COMMISSION.

• Branch Office Supervisor
• Assistant Customer Care Manager
• Customer Care Manager

Position: Branch Coordinator Job No. 23- 024 DATE: February 17, 2023 Page 2 of 3

Our Mission: Support public health and protect the environment. Our Vision: Achieve excellence and exceed customer expectations.

103 ST. PHILIP STREET, CHAS SC 29403

JOB ANNOUNCEMENT NO: 23-024
DATE: February 17, 2023

Computer Skills: Intermediate Decision-making Authority: Routine (Non-Exempt)
To perform this job successfully, an individual should have a working Follows routine procedures and makes minor decisions within knowledge of Microsoft Windows, Outlook, Excel and Word or similar prescribed guidelines. Refers non-routine issues to management. software.

Mathematical Skills: Intermediate Reasoning Ability: Intermediate
Ability to apply concepts such as fractions, percentages, ratios and Ability to apply common sense understanding to carry out general proportions to practical situations. Ability to calculate figures such as written or oral instructions where only limited standardization exists. discounts, interest, area, circumference and percentages with or Ability to interpret a variety of general instructions furnished in without a calculator. written, oral, diagram or schedule form.

Supervisory Responsibilities: Functional Language Skills: Intermediate
This job functionally supervises assigned employees usually in the Ability to comprehend general instructions. Ability to read and absence of the regular supervisor. Carries out supervisory understand safety manuals, operating and maintenance instructions responsibilities in accordance with the organization's policies and and procedure manuals. Ability to write routine reports and business applicable laws. Responsibilities include leading and directing the correspondence. Ability to effectively present information in small workers in their daily assignments; addressing complaints and group situations with coworkers and the general public. Ability to resolving problems; and reporting heightened problems or situations respond to common inquiries or complaints from the general public. to management.

Safety Sensitive Position: No Environmental Sensitive Position: No

NOTE: THE COMMISSION RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE
CWS DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL
DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT
CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT WILL." THE AFOREMENTIONED JOB
REQUIREMENTS MAY BE CHANGED BY THE COMMISSION TO COMPLY WITH APPLICABLE FEDERAL OR STATE LAW.

Position: Branch Coordinator Job No. 23- 024 DATE: February 17, 2023 Page 3 of 3

Job Type: Full-time

Pay: $22.33 - $33.55 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Salary : $46,446 - $69,784