This is a moderately complex position assisting the public and court personnel with Criminal and Traffic Court related matters. Customer services skills include: ability to interact with the public in a friendly, positive, courteous and professional manner following the Clerk’s Office Mission, Vision and Core Values. Must maintain superior communication and follow-up skills when dealing with the public, support staff and management. Heavy computer and technical skills are essential to completing daily tasks. Flexibility in work schedule may be required to cover a rotating first appearance duty schedule.
OTHER SKILLS AND ABILITIES
Knowledge of Windows and ability to use office automation technology. Accurate keyboard skills of at least 35 correct words per minute. Superior communication skills, initiative, organization, and sound judgment. Must work cooperatively as a member of a team and work well under pressure.
High school diploma or GED; and at least one (1) year clerical experience which demonstrates a high degree of accuracy and attention to detail is preferred; preference will be given to those who have experience working in a legal setting.
LANGUAGE SKILLS
Ability to read and comprehend moderately complex instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to the public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to balance out cash and prepare cash reports.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to defuse angry or upset people while explaining procedures in a professional manner.
CERTIFICATES, LICENSES, REGISTRATIONS
A valid Florida Driver's License or Florida Identification is required for the hiring process.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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