What are the responsibilities and job description for the Director, Offer Management position at Charter Communications?
JOB SUMMARY
The Director of Offer Management is actively involved in the development and implementation of pricing and offer strategies. These are designed to drive revenue optimization in order to maximize customer lifecycle, subscriber growth trends, and business unit profitability. In this role you will manage and refine the company's offer structure using data to drive decisions and support recommendations to senior executives. Develop and execute a framework that effectively measures offer and pricing performance across customer segments and services.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Develop projections and recommendations for pricing and offer actions based on market analytics.
Manage and lead pricing strategy development and implementation within ordering and billing systems; follow through and measure results.
Develop and maintain the Spectrum Packaging & Pricing (SPP) playbook of offers and promotions for use in the various sales channels and customer segments.
In tandem with Market Intelligence and Performance Analytics teams, assess market performance across services and segments; develop recommendations and action items to further drive market, service and segment share and profitability.
Maintain overall standard price lists and recommend adjustments to core and promotional pricing.
Lead the established procedure for review, approval and adjustment of strategic pricing based on changing economic and competitive landscape.
Lead, develop and test various pricing and offer frameworks.
Assess program effectiveness through data analytics and field inputs.
Build ROI models to support key marketing activities and help drive business decisions
Assist in ad hoc information and reporting requests from the business unit leaders
Perform other job-related duties as assigned or apparent.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Strong understanding of pricing processes from strategic issues to the tactical execution elements, including key iteration points with information systems
- Ability to professionally interact with and influence others to gain support for ideas, proposals, projects and solutions.
- Ability to build and foster collaborative relationships by developing, maintaining and strengthening partnerships with others inside or outside the organization.
- Excellent negotiating, leadership, communication, presentation and interpersonal skills.
- Strong analytical skills and the ability to address issues using a logical, systematic, sequential approach.
- Ability to develop models to analyze and interpret data, using Business Intelligence (BI)/Analytics Tool
- Proven ability to work collaboratively across functional teams and different organizational levels to deliver results.
- Ability to translate detailed trends and statistics into executive-level reporting and presentations
- Strong computer skills including Excel, PowerPoint, and Word
Education
Bachelor's degree in marketing or related field
Related Work Experience
Marketing or related field experience - 8 years
Management experience - 5 years
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of telecommunications products and services
Ability to supervise and motivate others
Education
Master's degree
WORKING CONDITIONS
In-Office environment
Exposure to moderate level of noise
Some travel will be required
#LI-MA
SGN725 2023-17592 2023
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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