What are the responsibilities and job description for the LMS Analyst position at CHAS Health?
AMAZING Benefits Package!
Medical, Dental, Vision
Paid Time Off (PTO)
CHAS Health offers up to 6 weeks of PTO per anniversary year for full time employees.
Loan Reimbursement Program that provides reimbursement for student loan payments up to $5,250 per year for CHAS Health employees working a minimum of 30 hours a week who have completed 90 days of employment and are in good standing. This program is for employees with qualified student loans that are not eligible for state or federal loan repayment programs.
Flexible Work Arrangements
This CHAS Health benefit provides employees the opportunity to work modified schedules, work part-time, or work from home. This structure allows employees in eligible positions more flexibility with balancing work and personal life.
Retirement Plans
CHAS Health will match the employee’s contribution, up to 6% of gross wages. Both 401(k) Traditional and Roth retirement plans are offered.
Purpose of Job: Improve the overall health of the communities we serve by assisting in the optimization and support of learning management systems as follows:
Essential Duties and Responsibilities:
- Serves as support for the Learning Management System (LMS) in addition to other applications utilized by the Learning & Development Team. Act as primary point of contact to monitor, analyze and triage issues.
- Develops and maintains user procedures, guidelines and documentation, and trains users on new processes and functionality.
- Provides support, including researching and resolving LMS application problems, unexpected results or process flaws; performing scheduled activities; and recommending solutions or alternative methods to meet requirements. Manage and provide leadership for the resources supporting the break/fix efforts of the LMS application.
- Proactively researches, suggests and implements process efficiencies within LMS applications.
- Provides technical and analytical guidance on workflow and effective use of LMS applications.
- Works with IT personnel to support integrations between LMS and other applications.
- Serves as a liaison with third parties and internal stakeholders to resolve issues.
- Lead effort in tracking issues and resolutions; identify situations requiring urgent attention.
- Communicates with managers and staff to coordinate system training, installs and upgrades.
- Manages requests for changes to the LMS application.
- Remains current with any supported system information, changes, contract terms and updates.
- Understand and follow defined technical standards, security and data privacy standards.
- Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.
Qualifications
Associates degree in Information Technology, Business, or equivalent work experience. Strong analytical and problem-solving skills required. Technical and/or functional LMS background preferred.
Computer skills required. Positive attitude and ability to effectively work with a diverse staff required. Excellent interpersonal and communication skills required. Excellent written and verbal communication skills required. Accurate spelling ability required. Commitment to supporting a safe, respectful, equitable, and inclusive environment required. Valid driver’s license and insurance required.
Physical Demands
While performing the duties of this job, the employee is regularly required to hear, use vision, stand, sit and be mobile. Required to read from text and computer screens over two-thirds of the time. The employee will use hands to finger, handle or feel. Communicating occurs constantly throughout the day. The employee may occasionally lift and/or move up to 10 pounds.
