What are the responsibilities and job description for the Customer Support Representative position at Checkr?
As a Customer Support Representative at Checkr, you will be the first line of communication and support for Checkr customers and partners. As their first point of contact, it is your responsibility to provide impeccable, empathetic customer service in a fast-paced, regulated industry.
Responsibilities
- Become a product expert in Checkr and a savant of productivity
- Help customers with questions and educate Checkr clients about the product and process best practices via email, phone, chat and other channels in a timely, professional, empathic manner
- Escalate complex issues to appropriate internal and external parties
- Provide feedback about how we can, as a team and company, provide an industry leading customer experience
What You Bring:
- Prior B2B customer support experience
- Genuine passion for making customers feel happy and understood
- Excellent written and communication skills
- Knowledge of how to use Mac iOS operating systems preferred
- Proficiency in tools such as ZenDesk, Asana, Slack, Salesforce, and other SaaS platforms
- Ability to show empathy and compassion especially in sensitive and escalated situations
- Ability to proactively solve and anticipate client needs to ensure cases are resolved completely and quickly
The hourly wage range for this position will vary based on geography and other factors. In accordance with Colorado law, The hourly wage range for this role if filled within Colorado is $25
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