IT/Network Support Specialist, Journeyman

Summary

IT/Network Support Specialist, Journeyman

Arlington, VA

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

The IT/Network Support Specialist, Journeyman supports the IPPS-A PMO by performing the following IT network support & personnel security support tasks: Providing services to the PMO that are needed for hardware, software, network, printer, wireless network, and IT training support.

Responsibilities

• Provide onsite and remote support for JSP NIPR and SIPR connectivity and Virtual Private Networking (VPN) access, VTC/SVTC, and on-premises wireless networks.
• Ensure all user-reported issues are addressed within 48-72 hours; Processing System Authorization Access Requests (SAAR) DD2875 forms.
• Develop and update the IT Standard Operating Procedures (SOP) for the IT customer support team.
• Process all wireless mobile devices (iPhone/iPad/MiFi) account/PureBred requests via DISA.
• Maintain commercial wireless internet access, including configuring and managing the commercial wireless network for IPPS-A users located in the PMO Headquarters buildings (e.g., Polk and Taylor).
• Prepare and provide daily or weekly status reports on all outstanding tickets to leadership.
• Maintain 100% accountability of software licenses, including MS Project, MS Visio, Adobe Captivate, and other shared software licenses.
• Submit and process all required Life Cycle Replacement (LCR) requests to DISA JSP and leadership.
• Other duties as assigned.

Qualifications

• BA/BS or MA/MS degree or 4-6 years of equivalent years of experience
• Possess 5 years of experience
• 5 years of experience in a field directly related to the position is required
• Secret clearance required

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills and a collaborative management style.
• Shall have the required skills, training, and experience necessary to use the following software program(s): Microsoft Office (Word, PowerPoint, Excel, and Outlook), Microsoft Products (SharePoint, Visio, and Project), and Computer Hardware Enterprise Software Solutions Program (CHESS).
• Shall have the required skills, training, and experience necessary to use cost estimating and scheduling tools, such as the software program(s) including Cost Estimating and Scheduling Tools such as, but not limited to: Automated Cost Estimate and Interactive Tool (ACEIT)-Cost Development, Software Lifecycle Model (SLiM)-Agile Costing, System Evaluation and Estimation of Resources (SEER) Estimating Suite, True Planning-Agile Costing, Deltek Application, Primavera P6, Primavera Risk Analysis, and Power BI
• Shall have the required skills, training, and experience necessary to use Budget Management Support Tools including but not limited to GFEBS – Enterprise Resource Planning (ERP) and BI Applications, Logistics Management Program (LMP), cProbe, APMS, Budget Maintenance, ITAS, cSustain, Defense Travel System (DTS), PMRT – MAR/DAPR/PMRT Enterprise Analytics/Spend Plan/State by State/FO Dashboard/FO Dashboard (OMA), CCAR – Funding Documents/Recon/Spend Plans/Re-Forecasting, ADVANA Dormant Account Review Quarterly (DAR-Q) – Quarterly Reconciliation, Procurement Integrated Enterprise Environment (PIEE) – Wide Area Workflow (WAWF) and Electronic Data Access (EDA) – Contract and Invoice Research, SNaP – App to upload T&E Report and Costs across POM years, Snap-IT, PANDR/ALTESS – P&R form updates for BES & PB, APMS – Funding / Narrative updates, and PMART
• Excellent communication skills both verbal and written.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

\#Cyberstar, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program