What are the responsibilities and job description for the Sales Training Manager position at ChenMed?
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
Required Locations:- Nashville/Dallas, TX
- Orlando/Jacksonville, FL
- Atlanta, GA
The role of the Sales Training Manager (STM) is to support the delivery of sales training in both classroom and the field. The STM will undergo a detailed training accreditation prior to being certified within the role. Once certified, the STM will deliver classroom training in their market on a bi-weekly basis. During classroom off-weeks, the STM will travel to local and national markets training MGCs including but not limited to assisting with: cold-calling, table-top events within the local community, conferences, etc.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Sales Support roles within an aligned division both in classroom and in the field, including but not limited to:
- Role-based curriculum
- Course outlines, descriptions, and objectives
- Course invitations and scheduling
- Training courseware (e-learning modules, virtual training, live classroom, and experiential)
- Facilitator guides/instructions/workbooks
- Successful completion metrics
- Other materials as needed
- Incorporates feedback from SMEs, internal stakeholders, master facilitators and training specialists as needed
- Maintains training program quality and integrity by:
o Supporting the development of and adhering to minimum standards of learning excellence
o Providing coaching and mentoring to MGCs and Sales Support Teams
o Using and developing standard tools and templates
- Conducts training needs assessments where applicable
- Ensures alignment of training with our mission, values, and patient promise.
- Delivers training to local and divisionally aligned markets
- This position requires 40-50% of local and national travel
- Manages aspects of the LMS/website such as user records, pulling reports, loading, and testing courses
- Oversees multiple projects and may be responsible for mentoring or guiding others on the sales/operations teams
- Provides feedback to project participants or stakeholders and is responsible for suggesting different approaches
- Conducts training for sales and operations staff during their onboarding period and as refreshers are needed.
- Provides coaching when requested to help reinforce behaviors from training
- Other duties as assigned and modified at manager’s discretion
KNOWLEDGE, SKILLS AND ABILITIES:
Superior facilitation and public speaking skills
o Demonstrated capabilities in teamwork, leadership, and judgment
o Self-motivated, goal-oriented, and organized
o Strong Emotional Intelligence and listening skills
o Strong commitment to developing and coaching others
o Excellent written and verbal communication skills
o Production of high-quality deliverables quickly and without errors
o Ability to rapidly master new systems and tools and effectively teach others
o Ability to give candid and appropriate feedback to all levels in the organization both above and below their position
o Ability to mentor, guide, or coach team members and influence without having directly authority
o Ability to lead project teams both inside the department and outside.
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
EDUCATION AND EXPERIENCE CRITERIA:
o Bachelor’s Degree in communications, adult learning theory, training/instructional design, or related field REQUIRED
o Minimum 3-5 years of experience in outside sales
o Minimum 3-5 years of experience in developing and facilitating sales training
o Minimum of 1-3 years of experience in healthcare operations training such as a clinic, hospital, or free-standing healthcare facility a plus
o Minimum 3-5 years of experience developing e-learning, virtual, classroom, and experiential learning courseware for technical and soft skills training in a corporate environment
o Experience conducting train the trainer sessions in a corporate environment
o Familiarity with competency-based learning
o Familiarity with learning management systems (LMS) preferred
o Intermediate knowledge of SalesForce
o Understanding Myers Briggs or DiSC a plus
o Intermediate or Advanced skills in Microsoft Suite REQUIRED
o Intermediate or Advanced skills in PowerPoint REQUIRED
