Quality Assurance Manager

Quality Assurance Manager

The contractor Quality Assurance Manager will support the Federal Emergency Management Agency (FEMA) to support disaster response operations and manage temporary facility support services. A Quality Assurance Manager is responsible for overseeing and implementing quality control procedures and standards within an organization. They play a vital role in ensuring that products, services, and processes meet or exceed customer expectations and regulatory requirements. Their main responsibilities include developing and implementing quality assurance policies, conducting audits and inspections, analyzing data to identify trends and areas for improvement, and collaborating with cross-functional teams to drive continuous process improvement.

Compensation & Benefits:

• Estimated Starting Salary Range for Quality Assurance Manager: Pay commensurate with experience.
• Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Quality Assurance Manager Responsibilities Include: 

• Function as Quality Assurance Subject Matter Expert in the area of government facility management
• Responsible for the frontline supervision and management of deployed temporary facility services to include health/safety, vendor management, IT support, security, logistics, medical, and construction staff and equipment. 
• Inspects and reports quality control of temporary facilities, including equipment, maintenance, and repairs
• Monitors schedule, budget, QA/QC and execution of work at disaster location
• Provides QA/QC of site preparation, mobilization, phase-in, phase-out, and demobilization efforts
• Ensures conformance with National Fire Protection Association (NFPA) codes, The Joint Commission (TJC) standards, safety standards, and other agency criteria.
• Leads and participates in audits and investigations for issues and corrective actions
• Provides oversight of master schedule during disaster response
• Provides CDRL deliverables as required such as reports and logs
• Handles customer inquiries, concerns, and complaints promptly and effectively
• Works flexible hours to support disaster response onsite activities
• Prepares briefs and presentations as required utilizing Microsoft Office family of products (i.e. Outlook, PowerPoint, Word, Excel and Access)
• Supports meetings and teleconferences as required with management
• Ensures compliance with safety regulations and maintain a safe working environment
• Performs other job-related duties as assigned

Quality Assurance Manager Experience, Education, Skills, Abilities requested: 

• A bachelor’s degree specialized in facility management, civil engineering, architecture, or related fields
• Minimum of ten (10) years of professional experience
• Experience working in a government environment preferably with FEMA or HHS. 
• Bilingual (English/Spanish) communication skills are not required but are preferred
• Experience performing Quality Assurance duties in a construction environment
• Ability to communicate clearly and effectively via oral and written means
• Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public
• Ability to remain calm in the midst of difficult circumstances and emergencies.
• Able to effectively manage significant documentation
• Ability to explain tasks, plans, schedules, strategies, and issues to stakeholders
• Advanced knowledge of disaster services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance and disability benefits
• Knowledge of the National Response Framework, Emergency Support Function 6
• Proficient in utilizing Outlook, Word and Excel; PowerPoint, Microsoft Project, Visio
• Past applicable job experience may include, but is not limited to: QC Manager, QA Specialist, or QA Team Lead
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation Federal Consulting (CNFC) provides support, services, and solutions to federal and commercial customers.  The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.  CNFC is part of Cherokee Federal – a team of tribally owned federal contracting companies.  For more information, visit cherokee-federal.com.

***As required by our governmental client, this position requires being a US Citizen, lawful resident alien, citizen of American Samoa or other territory owning permanent allegiance to the United States.

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

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Searchable job titles 

• Quality Control Manager
• Quality Compliance Manager
• Quality Assurance and Control Manager
• Quality Assurance Specialist
• Quality Assurance Team Lead

Keywords 

• Quality management
• Process improvement
• Audit and inspection
• Compliance
• Quality standards

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.

Please Note:  This position is pending a contract award.  If you are interested in a future with Cherokee Federal, APPLY TODAY!  Although this is not an approved position, we are accepting applications for this future and anticipated need.