Claims Supervisor

POSITION SUMMARY: Provides technical and supervisory guidance, and training to employees of the Claims unit regarding investigating, evaluating, and general claims management in accordance with Maryland Workers’ Compensation Law and internal guidelines. This position also works with claims management to ensure best practices are properly developed and implemented throughout the department.

DUTIES AND RESPONSIBILITIES: - Coaches, trains, develops and provides direction and guidance to claims adjusters at various levels of experience. - Supervises and reviews cases for proper handling in accordance with the Claims Operating Guidelines, Audit Protocols and best practices established within the company for assigned claims personnel. - Establishes and maintains an open line of communication with employees, claimants, and attorneys to address and resolve issues. - Supervises the performance management process for all assigned employees. - Reviews and approves proposals for claim resolution, including settlement or stipulation. Provide appropriate analysis of same when authority requested is above theirs. - Maintains and updates Claims Operating Guidelines and communicates to staff regularly any updates or modifications to such. - Participates in phases of recruitment and interviewing. - Assists claims management in various projects, including training and other departmental projects. - Assists as needed in Corporate Projects. - Conducts on-site visits to policyholders to review claims and services.

SKILLS, EDUCATION AND EXPERIENCE: - A Bachelors Degree or CPCU or AIC designation or other commiserate education. - Minimum of 5 years’ experience in workers’ compensation. - Successful experience in supervision, training and leading projects. - Strong writing and PC skills. - Good working knowledge of MD Workers’ Comp Law. - Ability to manage caseload at various levels of complexity. - Knowledge of medical terminology. - Thorough understanding of workers compensation calculations, including but not limited to average weekly wage, disability ratings and reserves. - Bilingual skills preferred.

POSITIONAL COMPETENCIES: - Analytical Thinking/Problem Solving - Decisiveness - Quality Management - Customer Experience Management - Drive for Results - Human Resources Management

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT: Office Environment. The noise level is usually moderate.

Job Type: Full-time

Pay: $79,000.00 - $100,720.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location