What are the responsibilities and job description for the Night Auditor - Crowne Plaza Memphis Downtown position at Chesapeake Hospitality?
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Overview:
EEO/ADA Statement
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
The beautiful Crowne Plaza Memphis Downtown, operated by Chesapeake Hospitality, is conveniently located minutes away from the famous Beale Street and features 230 rooms, 6,300 square feet of flexible meeting space, restaurant and lounge, outdoor pool, and fitness center. Chesapeake Hospitality is a growing, award-winning company with systems and processes in place to support all our associates. We are currently managing multiple hotels within the United States with IHG, Hilton, Marriott/Starwood and numerous independent hotel. Our culture is guided by our strong values of Honesty, Integrity, and Humility which have remained true for more than five decades since the company's founding in 1957.
Position Summary:
The Crowne Plaza Hotel Memphis Downtown is pleased to share this exceptional opportunity with an experienced, energetic, self-motivated person to join our team. This full-time position will work as a Night Auditor (11pm to 7am) for part of the week, and Guest Service Agent for part of the week.
Responsibilities:
- Audit, post and balance daily cashiers work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
- Ensure credit card system reconciles to daily transaction lists
- Inform and train team new members
- Provide excellent customer service to guests of the hotel.
- Perform all duties of a Guest Service Agent during the overnight hours
- Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
- Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
- Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
- Identify, solicit and sign up potential reward members.
- Must have the ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must exhibit strong decision-making skills.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- High School diploma/GED or equivalent education/experience required.
- Experience in a hotel or other customer services related field required.
- 6 months of front desk or night audit experience preferred.
- Experience working in Opera PMS preferred.
- Must be available to work a flexible schedule. Availability to work weekends and holidays is required.
We offer competitive wages and benefits that include:
FULL-TIME BENEFITS
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- 401k retirement plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Holiday Pay
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.
COVID-19
We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA Statement
Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
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