What are the responsibilities and job description for the Family Services Programs Manager - Permanency (re-ad 23-00487) position at Chesterfield County?
The Chesterfield-Colonial Heights Department of Social Services is seeking an experienced professional to provide leadership and program oversight to the Permanency Services (foster care, adoption). The ideal candidate is a visionary leader who uses a strengths-based and solution-focused approach in all aspects of leadership and program oversight.
The Family Services Program Manager will work collaboratively with front-line staff, community partners and leaders to bring about system change and process improvements. Under the general supervision of the Assistant Director for Family Services, this position is responsible for managing aspects of program development, process improvements, quality assurance and staff development for Family Services programs, particularly permanency services programs. This position will work collaboratively with front-line supervisors to ensure seamless delivery of services, ongoing cross team communication and promote strategies for consistent performance expectations throughout the continuum of child welfare services. The Program Manager will regularly engage in the evaluation of program processes, effectiveness and quality of service delivery; track and monitor outcomes using strengths-based, trauma-informed and proven quality assurance methods; collect and analyze data to guide program evaluation and process improvements; compile, interpret and disseminate program data and information; provide ongoing education and training to supervisors and staff regarding best practice changes; collaborate with internal and external partners in the best interest of the agency and citizens; work collaboratively with supervisors and staff to establish performance measures and processes for consistent performance evaluation; promote the department’s vision, mission and model the agency’s leadership philosophy in all aspects of service delivery; review and evaluate service effectiveness using data and various program evaluation methods, respond to and prepare reports; serve as an active participant on the Family Services leadership team and the agency-wide leadership team; apply knowledge of Virginia policies in children’s services and other applicable programs, and assist in budget preparation. Perform other work as required.
Education and Experience
Visit www.chesterfield.gov/careers to view instructions and to complete and submit an application.
PLEASE NOTE: Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled. Monday - Friday; 8:30 a.m. - 5:00 p.m.Social Services
The Family Services Program Manager will work collaboratively with front-line staff, community partners and leaders to bring about system change and process improvements. Under the general supervision of the Assistant Director for Family Services, this position is responsible for managing aspects of program development, process improvements, quality assurance and staff development for Family Services programs, particularly permanency services programs. This position will work collaboratively with front-line supervisors to ensure seamless delivery of services, ongoing cross team communication and promote strategies for consistent performance expectations throughout the continuum of child welfare services. The Program Manager will regularly engage in the evaluation of program processes, effectiveness and quality of service delivery; track and monitor outcomes using strengths-based, trauma-informed and proven quality assurance methods; collect and analyze data to guide program evaluation and process improvements; compile, interpret and disseminate program data and information; provide ongoing education and training to supervisors and staff regarding best practice changes; collaborate with internal and external partners in the best interest of the agency and citizens; work collaboratively with supervisors and staff to establish performance measures and processes for consistent performance evaluation; promote the department’s vision, mission and model the agency’s leadership philosophy in all aspects of service delivery; review and evaluate service effectiveness using data and various program evaluation methods, respond to and prepare reports; serve as an active participant on the Family Services leadership team and the agency-wide leadership team; apply knowledge of Virginia policies in children’s services and other applicable programs, and assist in budget preparation. Perform other work as required.
Education and Experience
- Master's degree in Social Work or a related field and two years of experience in Social Work or related field; or an equivalent combination of training and experience. Five years of experience in child and family serving programs preferred. Experience as a supervisor or lead worker preferred.
- Child welfare experience in Virginia public social services preferred.
- Experience compiling reports, correspondence, data and narrative of case management and grant proposals.
- Knowledge of trauma informed practices preferred.
- Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills required.
- Knowledge and ability to apply social work principles and Virginia policies in child welfare programs.
- Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations.
- Computer competency required; proficiency in OASIS and Safe Measures preferred.
- Ability to interpret laws, policies and regulations related to human services.
- Exceptional ability to collaborate and achieve performance goals.
Visit www.chesterfield.gov/careers to view instructions and to complete and submit an application.
PLEASE NOTE: Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled. Monday - Friday; 8:30 a.m. - 5:00 p.m.Social Services
Salary : $79,425 - $93,325
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