What are the responsibilities and job description for the Sr Program Manager, PMO position at Chewy?
Our Opportunity:
Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how vets and pet parents care for their pets and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our Practice Hub platform, making it easier to keep pets of all shapes and sizes leading healthy, happy lives.
As part of this mission, Chewy Health is currently seeking an experienced individual to fill our Sr. Program Manager - PMO position to join our Healthcare Services team based in Bellevue, WA, Boston, MA or Dania Beach, FL. We are looking for an individual who is passionate about building quality processes, tools, developing auditing mechanisms, and ensuring adherence. The Sr. PM will institute processes that instill a culture of high-quality project management across the Practice Hub organization. This role will partner with product, tech, engineering, legal, pharmacy, and our clinic-facing teams to define, prioritize, and develop key organizational projects.
What You'll Do:
- Lead the development of a standardized project delivery mechanism, partnering closely with Program, Product, Tech, and other stakeholder teams on its creation and driving adoption
- Facilitate program and project intake and prioritization to ensure work is prioritized and defined to meet strategic objectives
- Coordinate, maintain, and communicate integrated product and program roadmaps, and drive alignment, collaboration, and execution
- Own continuous program planning processes and program management, dependency, and risk management, tracking project progress, and escalation of issues/bottlenecks
- Create, document, and drive adoption and adherence to standard operating procedures for Practice Hub operations
- Communicate with up to VP-level leadership on project status
- Review and analyze defect data, while developing corresponding action plans to reduce and eliminate root causes
What You'll Need:
- Undergraduate degree in Business Management, Finance, or a related discipline
- 5 years of experience related to portfolio, program, and/or project management in business-to-business roles
- Strong oral and written communication skills up to VP-level
- Track record of delivering results in a fast-paced environment
- Proficiency with the following: Salesforce.com, Lucidchart, Jira, Confluence, SendGrid, Oracle, MS Office
- Ability to connect delivery to business impacts in support of prioritizing work to the highest value & strategizing delivery options (thought leadership)
- Experience in using qualitative and quantitative data to advise recommendations
- Comfortable working in a very fast-paced, results-oriented environment
- Deep knowledge of Agile, Lean and Six Sigma methodologies
- Position may require travel
Bonus:
- Experience in veterinary or pharmaceutical industry
- Project management officer or similar role
- PMP Certified
