Sr. Project Lead - Smart Equipment

Overview

The Test & Rollouts Sr. Project Lead’s primary responsibility is to lead, influence, consult, and direct various highly complex, time sensitive and business critical restaurant equipment programs and initiatives. Specifically, the role will focus on creating strategy for developing and implementing Smart Equipment tests and roll-outs, organizational process design, and cross functional partnership as Chick-fil-A develops this emerging capability. This role will also serve as the primary interface to key business leaders, internal staff and valued business partners in the ongoing development processes.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Responsibilities

• Communication owner for Test and Rollouts Team, Restaurant Development, internal staff, and business partners for multiple, compile projects and initiatives.
• Independently lead and manage highly complex, time sensitive and business critical corporate restaurant connected equipment deployments, which includes tests, roll-outs and retrofits with specific responsibilities of developing project scope & plan, budget management, RFP’s, vendor/contractor qualification and selection, and communication strategy development.
• Lead numerous projects with significant business impact and act as a representative of Restaurant Development
• Accountable for the execution success (timeline, budget, Operator experience) of project deliverables--
• Responsible for the coordination of update deployments to various connected equipment throughout the portfolio. This includes planning, executing, monitoring and follow-up to ensure adoption.
• Lead and support various internal departments and partners in the research, strategy, and development for deployments of connected equipment.
• Partner to establish roles and responsibilities of internal and external partners, to ensure clear alignment for software deployment.
• Assist asset management in understanding the status of connected equipment in the Restaurant portfolio.
• Work with outsourced partners to communicate and ensure equipment programming requirements and specifications are coordinated across all Chick-fil-A departments in alignment with connected equipment principles
• Forecast connected equipment deployment procurement needs for chain-wide rollouts and communicate with appropriate vendors, manufacturers, and suppliers to help determine new equipment standard.
• Develop strong knowledge of restaurant equipment including how the various components function within the overall restaurant environment and act as a resource to others
• Partner with leadership to build team strategy and process enhancement for how Test & Rollouts executes team vision and work

Minimum Qualifications

• Strong project management & communication skills
• Strong computer skills (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Strong organizational skills; ability to prioritize and manage multiple projects
• Strong analytical & problem solving skills
• Technical knowledge and experience in the area of equipment, construction, and/or facilities management (retail/restaurant environment preferred)
• Ability to take initiative, recognize needs, and act without prompting from supervisor
• Self-motivated for continuous improvement of personal skills and business systems

Minimum Years of Experience

Travel Requirements

Required Level of Education

Major/Concentration