Kitchen Director

Position Description

The Irondequoit Chick-fil-A Kitchen Director will be responsible for leading and managing all aspects of the kitchen and back of house (BOH) operations. The director will be responsible for ensuring that all Chick-fil-A guests receive great food with fast and accurate service in a clean and safe environment. The Kitchen Director, as a member of the Irondequoit CFA leadership team, will ensure that the restaurant pursues its vision to care for our community and provide opportunities through great food, passionate people, and service for others.

Responsibilities

• Lead your team
• Develop and guide the members of the back of house (BOH) team through weekly meetings and training sessions to help them successfully reach the goals on their scorecard
• Schedule time each week to go over the BOH reports with your team and plan on improvements in each focus area
• Equip your team
• Communicate with the scheduler to ensure that you have the appropriate amount of people scheduled and the right people scheduled to excel at operations
• Develop BOH systems (checklist, procedures, etc.) so that all team members are trained and can consistently deliver on expectations
• Develop your team
• Develop BOH Managers and Team Leaders in both their leadership and business skills so that these leaders can effectively lead the business in your absence
• Ensure corrective action is taken and the discipline support system is consistently implemented in a positive manner when needed for BOH team members
• Develop onboarding and training plans for all BOH team members to ensure they are trained and supported from day one to fulfill their responsibilities
• Lead the business
• Participate as a member of the Irondequoit Chick-fil-A leadership team ensuring a consistent culture of excellence and care in the restaurant and collaborating on restaurant-wide initiatives
• Supervise opening or closing of the restaurant (as assigned)
• Execute position responsibilities
• Address all food safety concerns immediately with your BOH team
• Ensure Irondequoit CFA meets or exceeds food waste benchmarks and BOH team is using correct LEAN systems
• Oversee all inventory management including ordering, transfers, and end-of-month inventory
• Ensure kitchen is always clean and organized (Back Stage Tour ready) and that all kitchen repairs and maintenance are addressed
• Ensure all team members have appropriate uniform to wear on the first day of work

Skills and Competencies

• Sets the team standard for the Irondequoit Chick-fil-A Winning Habits:
• Team Oriented: treat everyone with honor, dignity, and respect
• Relentless Hustle: work hard with a fast pace and sense of urgency
• Responsibility & Accountability: desire to take on more and demonstrate ownership
• Growth Mindset: look for opportunities to grow daily
• Positive Attitude: in everything you do
• Constant Communication: be proactive
• Pursuit of Excellence: perform to your personal best
• Intentional Kindness: engage without expectation of reciprocation
• Owns the vision of the restaurant and trains other team members how to filter all decisions through the vision while maintaining a positive attitude
• Is detail-oriented with an eye for developing systems and processes to improve the guest and team member’s experience
• Assists and challenges thought processes of other directors and team members in order to ensure that the restaurant is constantly improving
• Implements best practices, strategies, and procedures to make sure all chain wide changes and updates are rolled out correctly.
• Find ways to reinvent the wheel and to consistently look for ways to improve
• Can effectively hold team members accountable through consistent check-ins and conversations
• Has experience in the food service industry that you can draw on to build the culture of the Irondequoit CFA
• Can multitask while working at a quick, efficient and thorough pace

Expected Results

The Kitchen Director is expected to direct and develop the team towards success in the following areas:

• Food Safety
• Food Quality
• Food Preparation
• Food Waste (Waste, Portioning, etc.)
• Inventory Management and Order
• Productivity/Scheduling
• Time Punch Monitoring (Lateness, Call-outs, etc.)
• Cleanliness and Equipment Monitoring
• Training
• Food Cost (Waste, Portioning, etc.)

The Kitchen Director will measure his or her performance according to the following measures:

• Food Waste Gap
• Food Safety Score
• Food Quality Score
• Customer Experience Monitor: Top 20% Quarterly in each individual temp/taste category, as well as speed of service, portion size, taste, and order accuracy

Benefits

• Competitive Pay
• Access to Scholarships and Tuition Discounts
• Closed Sunday
• Free Meals and Discounts
• Rewards and Recognition
• Flexible Work Schedule
• Healthcare
• Training & Development
• Community Service & Team Member Events
• Leadership Development
• Safe and Welcoming Work Environment
• Work Directly with Owner/ Operator
• Personalized Career Development

REQUIREMENTS

• Minimum 16 years old
• Previous customer service and/ or kitchen experience preferred
• Previous leadership experience preferred
• Hard-working
• Team Oriented
• Friendly
• Honest
• Great Customer Skills

At Chick-fil-A Irondequoit, we care for our community and provide opportunities through great food, passionate people, and service for others. We are committed to helping our team members learn valuable skills, build meaningful relationships, develop habits of success, and adopt a positive growth mindset that will stay with them for a lifetime – while having fun doing it! Whether you progress within Chick-fil-A or move on to other career paths, we will provide you with many opportunities and help you pursue your passions and goals.

A leader in customer service satisfaction, Chick-fil-A is America's favorite fast food restaurant. For the seventh year in a row Chick-fil-A was named the top fast food restaurant for customer satisfaction according to the 2021 American Customer Satisfaction report. Additionally, Glassdoor named Chick-fil-A as one of the top 100 best places to work in 2020.