Senior Manager of Guides, New Verticals

About us:

Chief is changing the face of leadership. Our mission: build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series B stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, CapitalG, and other top-tier investors. The Chief network includes 12,000 members from across the United States and United Kingdom. We are headquartered in New York City with additional Flagship spaces in Los Angeles, Chicago, San Francisco, and London.

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.

About the Role:  

What you’ll do: 

• Manage the onboarding, engagement, and performance of our Guide community for New Verticals.
•  Partner with our talent acquisition team to hire a skilled team of Guides, ensuring they are hired in time to meet demand and set up for success from the start.
• Build and drive Guides’ onboarding experience and training throughout the Guide lifecycle as-needed in order to provide exceptional value for our Guides.
• Ensure that the member experience led by Guides is consistently delivered in an effective, high-quality, and engaging manner.
• Create a program to deliver member feedback to Guides and ensure quality of the Guides.
• Develop relationships with Guides to nurture an engaging and connected community.
• Be the voice of Guides by collecting feedback, ideas, and opportunities for improvement.
• Swiftly act on time-sensitive issues that may arise from Guides and collaborate in our issue escalation processes as needed.
• Motivate, inspire, and maintain a positive work culture for Guides and cross-functional team stakeholders.

What you’ve done and enjoy doing:

• Experience in an operational and/or educational role with proven success implementing initiatives (day-to-day and longer-term) with cross-disciplinary teams.
• Strong people management skillset, including hiring and onboarding teams, with a preference for experience managing remote teams and large groups of independent contractors.
• Led professional trainings with comfort in building and adapting educational materials.
• Brought initiatives from ideation to execution through detailed planning, structure, data, and a continuous improvement mindset.
• Experience with high-touch, white-glove customer service.
• Delivered both positive and challenging news to important organization stakeholders.
• Good judgment on when to escalate issues and decisions that may need more strategic/leadership input.
• Savvy at analyzing data and creating compelling slide decks to convey findings and next steps.
• Self-starter by nature; comfortable working independently, updating senior stakeholders as needed.
• Operates well in a fast-paced, often-ambiguous environment.
• Excellent communication skills - written and verbal. Exceptional EQ.
• Passion for Chief’s mission, positioning and brand — to empower women in business and spark change from the top.

Why You'll Want to Work Here:

• Competitive salary and equity
• Flexible vacation policy and 4.5 day work weeks
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
• Wellness, Work from home and Learning Stipends available

While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.

At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.

The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.

The base salary for this role is: $150,000.00

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