What are the responsibilities and job description for the Membership Consultant position at Chiefs Fit?
Job Title: Membership Consultant
Company: Chiefs Fit
Directly Reports to: Sales Manager
Department: Sales
CHIEFS FIT COMMITMENT
Do your best always to help Chiefs Fit achieve its mission and promote and support our Core Values.
Chiefs Fit job descriptions and service standards work together to provide team members with a clear understanding of their job responsibilities and service expectations. Together they form the basis from which performance is evaluated.
POSITION OVERVIEW
Membership Consultants play a key role in the company’s overall success by:
1) Achieving and exceeding membership sales and revenue goals and selling ancillary services
2) Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
3) Providing members and guests with legendary service and enhancing their sense of belonging and community within the club
Key Responsibilities
Achieve financial performance results through the generation of new memberships and ancillary service memberships
- Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
- Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Chiefs Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
- Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
- Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
- Responsible for meeting with MM on a weekly basis to review prior and current week’s activity
- Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
- Utilize the lead tracking system to manage all prospect and member data
- Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
- Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
- Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
- Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.
Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences
- Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
- Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
- Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
- Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
- Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
- Maintain an active and working knowledge of the company as well as all services and promotions
- Be proficient in all club software systems
- Follow all club policies and procedures
- Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
Perform other duties as required. Employee responsibilities are subject to change at any time
WORK SCHEDULE
This is a full-time non-exempt position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.
REQUIRED QUALIFICATIONS:
1) Knowledge, Skills & Abilities:
- General understanding of Fitness Industry
- Ability to work with computers
- Excellent customer service and interpersonal communication skills
- Independent, self-starter with strong organizational skills
- Must be a team player
- Adhere to meal and rest break periods and must clock in and out for all shift times
2) Minimum Certifications/Education:
- High school degree or GED required
- Current CPR/AED Certification
- Must complete company HR trainings
3) Physical Requirements:
- Must be able to lift 45 pounds
- Typing, using the telephone and computer mouse
- Frequent sitting, standing, walking, and stair climbing
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
KEY PERFORMANCE EVALUATION FACTORS:
- Ability to exemplify and live the company’s core values
- Ability to meet department and individual membership goals
- Ability to meet individual prospect and member follow-up goals
- Ability to fulfill essential duties
- Contribution and proactive participation as part of the company’s membership team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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