What are the responsibilities and job description for the Desktop Support position at ChildCareGroup?
Make an Impact as a Desktop Support
You will work at our main office and in the field providing 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software and production equipment related issues.
Why work for ChildCareGroup?
Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.
ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!
You are a great fit for the role because you identify with the CCG SPIRIT, our core values:
SERVICE – Lead with a servant’s heart
PROFESSIONALISM – Perform our best every day
INTEGRITY – Do what is right
RESPECT – Treat each other the way we wish to be treated
INCLUSION – Value individual differences
TEAMWORK – Communicate and collaborate to achieve our goals
Position Details
Responsibilities
- Provides onsite and remote help desk support to end users at multiple locations in the DFW area
- Identies, diagnoses, and resolves technical support problems on equipment, systems, and infrastructure
- Tracks, updates, and maintains helpdesk tickets using internal helpdesk software; and responds to incoming calls, pages, and/or e-mails regarding desktop problems
- Assists users with, but not limited to, application issues, hardware problems, requests for hardware/software, device/connectivity issues, passwords, LAN/WAN, new user accounts, and access requests
- Follows up on any outstanding issues with customers regarding status and closure of incidents/requests
- Performs other duties as assigned
- Posseses technical knowledge in the following:
- Ticketing system (Connectwise, Autotask, NetSupport etc.)
- RMM Tools (Continuum, Datto, etc.)
- O365
- Workstation support and migration /Ipads
- Wireless Technologies (Ubiquiti, Meraki/NetGear)
- Provide Application Support for popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers, iOS / Android
Education and Experience
- College Degree and/or equivalent industry certifications preferred
- 3 Years of experience is preferred but not required
Travel and Compliance Requirements
- Must have a valid Texas driver's license
- Driving record must comply with CCG's automobile insurance carrier requirements
- Must have liability insurance coverage and reliable personal transportation
- Ability to travel locally or out of town as required
- Mileage reimbursement is offered when applicable
- Must successfully meet all compliance background check requirements for federal funding throughout employment
ChildCareGroup’s Generous Health and Wellness Benefits
- Paid Parental Leave
- Short Term, Long Term Disability and Basic Life Insurance at no cost
- Medical, Dental and Vision Insurance
- Telemedicine at no cost
- 401(k) with a company match
- Paid Time Off
- (12) Paid Company Holidays
- And more!
Become a part of the team that supports the education and assistance of over 50,000 lives per year in Texas!
ChildCareGroup is an Equal Opportunity/Affirmative Action employer.
