EEO Officer and Employee Relations Manager

Children’s Aid is seeking an experienced EEO Officer and Employee Relations Manager (EEO/ERM) to join the Talent Management and Human Resources Team. Reporting to the Head of Talent Management and Human Resources, the EEO/ERM will conduct confidential investigations and provide guidance and support to managers and employees on workplace matters while ensuring fair and consistent practices throughout the organization.

Location: 117 West 124th Street, New York, NY 10027

Responsibilities:

The essential functions and responsibilities of the position include:

• Investigate internal complaints
• Advise management on matters related to employee issues
• Respond to employee relations issues and make recommendations that promote a fair and equitable workplace that is free from discrimination
• Manage day to day employee support matters
• Lead ongoing review and updates of EEO policies, procedures, templates, and trainings
• Coach and counsel managers on performance improvement matters and disciplinary actions
• Interpret policy and provide employment guidance, advice and support
• Educate and train managers on topics related to employment matters
• Conduct exit interviews
• Implement and ensure organizational compliance with federal, state and local laws, including mandated anti-sexual harassment training provisions, and other mandated training programs and other programs as required
• Interface with internal and external legal counsel, and Compliance Officer, as required
• Build collaborative working relationships with key stakeholders
• Support and reinforce agency Diversity, Equity and Inclusion efforts and programs
• Analyze relevant EEO data to determine ways to further improve agency compliance and culture, and ensure compliance with all EEO reporting requirements
• Complete other projects related to the EEO/ERM function for the Talent Management and Human Resources team, as required

Qualifications:

• A minimum of 7 years of HR experience with 3 years in employee relations, EEO certification a plus
• Bachelor’s degree required; master’s degree in related field preferred or JD preferred
• Thorough knowledge of Federal, State and City employment laws, regulations, guidelines, administrative rules and procedures governing application of Affirmative Action and Equal Employment Opportunity laws
• Subject matter expertise in EEO complaint handling processes and case management, including investigative techniques and written communications
• Proven ability to build trust and relationships at all levels throughout the organization and maintain successful partnerships with all levels of management and staff
• Effective problem solving, diplomacy and excellent judgment
• Proven ability to handle highly confidential information with discretion
• Excellent oral and written communication skills
• Solid knowledge of MS Office
• Ability to handle multiple priorities
• Ability to work autonomously and also in a team environment
• Detail oriented with solid organizational skills

Other Skills/Competencies:

• A good decision-maker with an ability to navigate complex issues
• Eager to pursue new opportunities and tough challenges with a sense of urgency and enthusiasm
• Adept at planning and prioritizing work
• Comfortable in an agile environment, with the ability to re-prioritize as needed
• Desire to be part of a dynamic talent management and human resources team