Manager of Franchising

Manager of Franchise Training & Support

Company overview

POSITION OVERVIEW

We are looking for an experienced,  self-starter, fun, and energetic person to oversee franchise training and support for Chip!  The Manager of Franchise Training & Support will be responsible for managing new franchisee onboarding & training, all regularly scheduled communications with our franchisees, on-going training, development of training and operations materials, including development and maintenance of the franchisee operations manual as well as supporting development and sales processes within the department. This person serves as a key point of contact between the franchisees and Chip.

KEY RESPONSIBILITIES:

Franchisee Onboarding

• Prepare and manage the agenda for all required franchisee training, including real estate, construction, initial franchisee onboarding, in-shop training, and pre-and post-training. This includes confirming speaker availability with the various internal team members and communicating the agenda to all internal and external partners.
• Develop and oversee the production of written guides and training aids that align with the required training and ensure there is a consistent brand message throughout the training materials.
• Develop and oversee the content for the operations manual, including regular review and maintenance of the operations manual to ensure that contents are accurate and current.

Franchisee Communication

• Intermediary between franchisees and Chip owners & team.
• Develop content and conduct regularly scheduled communications with franchisees, including newsletters, one-on-one operations calls, system-wide calls, and annual conferences.
• Manage rollout of new initiatives, product deployment, and other projects.

Franchisee Management

• Ensure franchisor systems and processes are deployed and practiced.
• Ensure that the Company’s brand is communicated and maintained in all communications and marketing activities.
• Work closely with all Chip team members to facilitate the growth of the emerging franchise department, including being mentored in shop operations and metrics to expand substantive knowledge of shop management and operations.
• Manage and maintain all franchise contracts.
• Manage the annual FDD update process.

REQUIREMENTS

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• Positive attitude, resilient, problem-solver, and team player.
• Adaptable and can wear different hats to best support our franchisees and business objectives.
• Familiar with aspects of business operations, marketing, and financials
• Experience with training individuals and teams.
• Computer skills, including MS Office (Outlook, Word, Excel, and PowerPoint).
• Located in Utah or willing to relocate.

Manager of Franchise Training & Support

• 5 years operational experience in restaurant, multi-unit franchises, or similar work environments.
• Excellent interpersonal, communication, and presentation skills.
• Organizational and project management skills.
• Ability to develop effective relationships.
• Self-discipline to work independently.
• Understanding of the dynamics of franchise/company-owned environments.
• Demonstrate strategic, creative, and analytical thinking.

COMPENSATION AND BENEFITS

• Salary range: $50K - $70K