Director of Rooms

Join the INN crew of Rooms professionals as the Director of Rooms! 

 The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Director of Rooms who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession. If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this is the perfect opportunity for you! Our exceptional group of talented, creative, and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience.

The Director of Rooms is responsible for for the management and coordination of all departments in the rooms division, providing direction and leadership to Front Office, Guest Services, Housekeeping, Valet and Bell functions. As the Rooms Division Manager you will focus on planning, developing, implementing and evaluating the quality of products and services given to internal and external guests.

Essential job functions include but are not limited to:

• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel, ensuring alignment with hotel strategic goals and objectives.
• Ensure positive employee experience by facilitating excellent leadership in the following areas (but not limited to), hiring, mentoring, coaching, recognition, communication, training and  accountability, when required and as aligned with hotel people philosophy
• Establish annual objectives for Departments reporting to Resort Manager.
• Support and provide a culture of mentorship, training and development and foster a cooperative work climate 
• Ensure compliance with Hotel policy, procedure and standards as well as local, state and federal regulations in the rooms operations, including safety and security
• Ensure appropriate and responsible financial performance and optimization:  assist in developing annual rooms budget, labor staffing and budget compliance, monthly and quarterly financial forecasting, P&L responsibility and cost controls
• Comply with all Standards of Service, and ensures Forbes service standards are implemented, team members are trained in 5-star service standards and all team members under supervision are in compliance in meeting expectations, with consistent delivery to ensure optimal guest experience reflective of luxury service
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.\
• Perform all other duties as required.

SUPERVISORY RESPONSIBILITIES   

Direct responsibility for supervising Rooms Division leaders.  The position reports to the Hotel General Manager.

JOB REQUIREMENTS

• Minimum of three (3) years experience as a Front Office Manager or Director of Front Office of a four or five star luxury property of 100* rooms
• Independent hotel background in a resort destination is also strongly preferred.  Resort hotels experience helpful.
• College / University degree preferred. 
• Excellent knowledge and experience with hotel operating systems such as Opera, Resort Suites, Knowcross or similar.
• Previous Housekeeping and/or guest relations experience is helpful
• Must be able to work a flexible schedule to include weekends and holidays
• Proven background of guest service excellence and effective financials.
• Must be able to read, write, and type in English.  

About the Inn at Perry Cabin

A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel Leisure. Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. 

As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do, and a culture supported by our Pillars of Service: Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! 

For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com

EOE