What are the responsibilities and job description for the Food Court Venue Manager position at Choctaw Nation?
Job Purpose or Objective(s): The Food & Beverage Manager has complete responsibility of all front and back of house operation to ensure compliance to Public Health Standards, and customer satisfaction. You will report to the F&B General Manager/Director of Restaurants.
Primary Tasks:
1. You will manage front and back of house franchise operations, including hiring, training, scheduling, coaching and counseling, auditing/inspecting work to ensure standards are met, promoting teamwork and inclusiveness, scheduling, conducting performance management with staff.
2. Monitor associates for adherence to company and franchise standards and procedures.
3. Ensure guests have a favorable experience when visiting our outlets or on the casino floor.
4. Oversee programs to identify efficiencies and to reduce costs in all responsibilities.
5. You will monitor and enforce compliance of the alcoholic beverage commission regulations.
6. Maintain positive guest relations; respond to guest requests and on guest complaints.
7. Contribute information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; determine system improvements and implement change to achieve restaurant operational goals.
8. Develop budget and monitor profitability of franchise venues following guidelines; recommend and establish pricing and services within approved profit and plan guidelines. Manage operating expenses and labor costs.
9. You will apply government/tribal health regulations and assure those standards are met.
10. Perform other tasks as may be assigned.
Requirements:
- Associate degree in hospitality or related field, or 2 years directly related experience.
- Must be 21 years of age or older
- ServSafe Certification
- Ability to become certified as a manager in franchise outlets
- Organized and adapt to changing priorities
- Microsoft Office (Word, Excel (can maintain complex spreadsheets) and Outlook) and Windows XP, including computer-based cash handling experience
- POS operational experience.
- Knowledge of government health, hotel, or food service regulations
- Knowledge of operational financial management accountability and budgeting experience
- Three (3) progressive management experience in front and back of house multi-unit food and beverage operations
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .
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