Costumer Service Representative/Food Distribution.

Our client is Wholesale Food Company based in Hauppauge, New York. Some of the company's new, trendy products are gluten free, dairy free, and vegan!

Hours: Monday - Friday 8:00AM - 5:00PM

Pay Rate Starting: $20.00/22.00

Role Priorities Customer Service Representative

• 2 years of customer service experience in a warehouse/distribution environment
• Ability to multi-task (e.g., maintain conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for navigating systems to search for information to help support our customers
• Has strong written, organizational, and verbal communication skills
• Must work well with other team members throughout the company, including outside sales team

Position Responsibilities

• Process orders in a timely and accurate manner
• Handle all calls concerning orders, returns, shipments, and products
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Receive and enter orders/ make changes to or cancel orders
• Handle customer complaints, provide appropriate solutions, follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• May be required to assist others and handle other duties as assigned
• Prepare ecommerce orders for shipment daily.
• Ability to multitask and work under pressure.

Skills and Experience

• 2 years of customer service experience in warehousing, and/or logistics
• Computers knowledge: Microsoft Word & Excel, Emails, phone calls
• Inventory Control system and software
• have work in a Food industry is a PLUS

Benefits

• Medical, Dental, Vision Insurance
• 1 week paid company wide shutdown
• Paid holidays
• Discount on food products

#NY123

Job Type: Full-time

Salary: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Hauppauge, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $20 - $22