Shipping Manager

About Us:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining.  The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others.  And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time. 

About Position:

The Shipping Manager is responsible for overseeing the logistics operations of the company. This includes managing the logistics, transportation, and inventory management functions. The Shipping Manager will also be responsible for developing and implementing logistics strategies that support the company's overall business goals.

This is an onsite position working out of our Culver City Headquarters 5 days a week and reports to the Vice President of Finance. This role will have 2 direct reports.

What We Love About You:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

• Oversee the logistics operations: Ensure that the logistics is efficiently run and that all goods are received, stored, picked, packed, and shipped in a timely and accurate manner. Manage the logistics staff and ensure that they are properly trained and motivated. Work with other departments to ensure that logistics requirements are met.
• Manage the transportation function: Select carriers and negotiate rates. Track shipments and ensure that they are delivered on time and in good condition. Work with carriers to resolve any problems that may arise.
• Manage the inventory management function: Forecast demand and maintain inventory levels. Conduct cycle counts and ensure that inventory accuracy is maintained. Work with suppliers to ensure that goods are delivered on time and in the correct quantities.
• Develop and implement logistics strategies: Develop and implement logistics strategies that support the company's overall business goals. Identify opportunities to improve efficiency and reduce costs. Stay up-to-date on the latest logistics trends and technologies.
• Work with other departments: Work with other departments to ensure that logistics requirements are met. Liaise with sales, and customer service to understand customer needs and ensure that logistics processes are aligned with these needs.
• Ensure compliance with all applicable regulations: Ensure that all logistics operations comply with all applicable regulations. Stay up-to-date on changes to regulations and ensure that the company is in compliance.

• Complete our ChowNow onboarding (Ramp Camp)
• Learn the ins and outs about ChowNow and our product
• Shadow each department for an in depth look into how each team plays their part.  
• Complete training with our IT Team and one of our Team Leads to learn how to access and use all internal tools, including Google Apps, Slack, Dropbox, Salesforce, ChowNow Admin
• Know how to assemble equipment, refurbish inbound stock, prepare shipping labels, and outbound shipments
• Know how to create new customer profiles encompassing equipment needs vs. required ETA’s
• Work with internal business groups to acquire a deep understanding of business demands

• Prioritize strategic opportunities and resources to maximize your own output as well as the departments
• Manage and enhance current order process, gaining and maintaining process knowledge, including complex pricing and deal structures
• Accurately record all inventory over thousands of clients in all conditions including: on order, in stock, in transit, deployed, in retrieval, and lost
• Work with Finance to maintain accuracy of the value of stock and increase the organization of our inventory
• Scale inventory intelligently and quickly, plan effectively for growth to ensure successful fulfillment using data driven analysis
• Routinely execute initial quality audits of incoming shipments and RMA returns.
• Problem solve and effectively communicate with other teams regarding urgent issues and unique logistics
• Create relationships with our community of vendors

• Develop reports to identify the strengths and weakness of inventory, shipping and receiving
• Prioritize strategic opportunities and resources to maximize your own output as well as the departments
• Manage and enhance current order process, gaining and maintaining process knowledge, including complex pricing and deal structures
• Accurately record all inventory over thousands of clients in all conditions including: on order, in stock, in transit, deployed, in retrieval, and lost
• Work with Finance to maintain accuracy of the value of stock

• You have 5 years of experience in logistics management
• You have 2 years of experience managing a team
• You have strong analytical and problem-solving skills
• You have excellent communication and interpersonal skills
• You have experience with logistics management systems (WMS), transportation management systems (TMS), and inventory management systems (IMS).
• You have experience with supply chain planning software and experience with lean manufacturing principles.

• Expected base salary: $128,000 - $141,750
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program 
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Events (Women, LGBTQIA , Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices

Salary : $128,000 - $141,750