Admissions Coordinator

Overview

BE PART OF SOMETHING MORE

At Hickory Point Christian Village, a part of Christian Horizons, you'll find a rewarding place to work with the satisfaction that comes from living your purpose and making a real difference in the lives of others.   You’ll find an incredible spirit in our community. It’s in the smiles of our residents and the dedication of our associates. It inspires all who share our mission – from chefs and managers to nurses, housekeepers and pastors. Remarkable people work here and there's a place here for you.  

Founded in 1962, our God-centered mission continues today.  Our mission is to cultivate a compassionate and positive environment where living means thriving, where residents live life abundantly.   

OPPORTUNITY 

We are seeking an interpersonally sensitive and  professional Admissions Coordinator to represent the Christian Horizons Community in initial client and family interaction.  The successful Admission Coordinator will listen and respond to client needs and implement appropriate action plans. As an integral part of the sales team, he/she will assist in reaching and exceeding occupancy goals for the Community.   

We offer:

• Competitive Wages
• PathwayPay (daily pay) – Get your pay, when you need it.
• Generous PTO Program
• Health, Dental & Vision Insurance
• Life (employer paid), Short & Long Term Disability, Group Accident, and Critical Illness
• 403(b) & Flex Spending
• Employee Assistant Program
• Tuition Reimbursement
• Employee Discounts and Other Perks

Responsibilities

• Meet, greet, tour, and answer all questions for prospective Residents and their family members, for all levels of care as applicable per Community.
• Oversee the admissions process, ensuring completion of the corporate admission packet, working cooperatively with the Community Nurse Liaison (or Community Liaison), Nursing department, and all other staff.
• Work with all new Residents and families and introduce them to the Community.
• Work with referral sources.
• Receive Resident and family member concerns. Work with the department heads and other staff to ensure prompt and effective resolution to any problems.
• Input all sales activity into CRM (Customer Relationship Management) tool.
• Provide communication of potential admissions to all departments, ensuring they receive the necessary information and paperwork to make a timely admission.
• Keep the Resident Census Board up-to-date.
• Assist in ensuring the Community is well marketed in the surrounding area by coordinating marketing efforts with the Community Nurse Liaison.
• Ensure quality customer service to the Residents, families, staff, and all external customers the department serves.
• Complete weekly activity report in Sigma Care.
• Maintain sensitivity and awareness of the faith-based care provided, keeping constituent and donor opinions in mind when making decisions.
• Function as part of an interdisciplinary team to provide quality care to all Residents.
• Assume responsibility for department compliance with federal, state, local, and corporate regulations.
• Assume accountability for the implementation of approved policies and procedures.
• Demonstrate consistent management of resources.
• Operate department within the established budget guidelines.
• Supervise proper care and use of equipment and waste disposal procedures in accordance with corporate policies and procedures.
• Attend and participate in continuing education programs designed to keep abreast of changes in the profession.
• Observe all Community policies and procedures; including, but not limited to, safety, security, infection control, Residents’ Rights, and those contained in the Employee Handbook.
• Maintain the confidentiality of all protected health information whether electronic, written, or oral exposed to either during the course of assigned duties or as a result of an incidental disclosure.
• Apply the Minimum Necessary Standard in all matters related to Residents’ protected health information.

Qualifications

• Bachelor’s degree preferred.
• Previous marketing or sales experience preferred.
• Able to follow and give written and oral direction.
• Ability to work independently.
• Demonstrate dependability, cooperation, and interest in the care of the elderly.
• Display leadership qualities, good communication skills, and a desire to continuously learn.
• Possess the ability to communicate effectively and deal tactfully with personnel, Residents, families, visitors, government agencies, and the general public.
• Pass background check before and during employment, as defined by Christian Horizons’ background check policy, with no disqualifications by committing or attempting to commit one or more of the offenses defined within.