Overview:
BE PART OF SOMETHING MORE
At Carelink Home Care Services, a part of Christian Horizons, you'll find a rewarding place to work with the satisfaction that comes from living your purpose and making a real difference in the lives of others. You’ll find an incredible spirit in our ministry. It’s in the smiles of our clients and the dedication of our associates. It inspires all who share our mission – from home care aides to managers to chaplains. Remarkable people work here and there's a place here for you.
Founded in 1962, our God-centered mission continues today. Our mission is to cultivate a compassionate and positive environment where living means thriving, where residents live life abundantly.
OPPORTUNITY
We have an opportunity for a self-motivated Business Development Liaison. The successful candidate will establish and manage relationships with professional referral sources to ensure a flow of appropriate referrals to Home Care Services.
WE OFFER
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PathwayPay (daily pay) – Get your pay, when you need it.
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Generous PTO Program
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Health (Blue Cross Blue Shield), Dental & Vision Insurance
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Life (employer paid), Short & Long Term Disability, Group Accident, and Critical Illness
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403(b) & Flex Spending
- Employee Assistant Program
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Tuition Reimbursement
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Employee Discounts and Other Perks
Responsibilities:
Identifies Potential Sources of Referral
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Prepares prospects lists that contain names and contact information for all potential professional referral sources (physicians, hospitals, rehab facilities, case management companies, independent case managers, insurance companies, TPA’s, pharmacists, retirement residence administrators, etc.)
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Classifies prospect as to type of referral potential represented, services of interest, preferred means of contact, etc.
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Continuously updates and refines prospect list.
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Maintains knowledge of the health care industry to facilitate identification of new referral sources.
Establishes Contacts With Referral Sources
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Determines most appropriate and cost effective means of initial and ongoing contact.
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Introduces referral sources to Home Care Services, through mailings, phone calls and meetings.
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Maintains periodic contact as appropriate.
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Enters referral source and contact information in Address Two software.
Maintains the Referral Relationship on an Ongoing Basis
Facilitates communication as appropriate between staff and source.
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Troubleshoots and solves any problems referral source may have.
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Provides input to staff on information and service needs expressed by referral source.
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Provides input from the referral sources as to new or enhanced service opportunities.
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Provide appropriate recognition and appreciation for referrals provided.
Assists With Other Aspects of Marketing
Prepares periodic reports to assist in management of time and responsibilities.-
Assists Leadership with other marketing functions, including but not limited to marketing research and surveys, health fairs, health screenings, advertising, public relations and speaking opportunities.
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Assists Admission Coordinator with inquiries as needed.
- May be expected to assist with after hour and weekend referrals from prospective clients.
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Assists with informational visits and admissions as needed.
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Other Duties as Assigned.
Educates and Informs Referral Sources About Home Care Services
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Provides information tailored to the benefit each potential referral seeks from services.
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Obtains additional information as appropriate to communicate the benefits of referring clients
- Seeks to understand referral source needs to anticipate possible benefits
- Works with leadership to develop information that satisfies needs of referral sources.
Qualifications:
- Bachelor’s Degree preferred.
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Minimum of two years of experience in a marketing or sales position, healthcare industry preferred. Alternatively, a minimum of four years of experience in a position involving customer relations responsibilities. Adequate knowledge of routine clerical procedures and computers.
- Professional telephone manner and ability to communicate professionally, both orally and in writing.
- Good organization and communication skills and ability to function with minimal supervision are required.
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Ability to communicate with healthcare professionals and fellow co-workers.
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Ability to exercise judgment and discretion in confidential matters.
- Independent judgment and initiative.
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Able to work under pressure.
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Six months of health related experience preferred.