What are the responsibilities and job description for the Customer Service Assistant position at Christian Tees?
We are recruiting Customer Service Agents to deliver exceptional service to our client and their customers whilst working towards meeting performance targets and standards.
Candidate Requirements
You will be working towards targets and deadlines and be required to also offer alternative products and services that may be of benefit to our customers, ensuring adherence to strict compliance guidelines.
You will also be required to work as part of a team to support the delivery of set team targets as well as your own individual targets
REQUIREMENTS
- Minimum Tertiary qualification is essential
- Minimum of 6 months Customer Service experience within a Contact Centre
- Comfortable to work standard office hours
- Clear credit and criminal record is essential
- Basic computer literacy (Outlook and MS Word essential)
- Effective communication skills (verbal and written)
- Committed to personal development and future growth
- Ability to offer exceptional customer service to ensure customer expectations throughout the service journey are met
RESPONSIBILITIES
- Ensuring adherence to compliance
- Complaint handling skills ensuring appropriate solutions are offered
- Processing customer payments
- Providing transactional data both recent and historically
- Processing replacement card requests
- Updating customer records on request ensuring accounts are updated accurately
- Processing cash advance requests
- Activating accounts and adhering to all activation scripting to ensure accounts are opened accurately
- Closing customer accounts on request
- Providing interest calculation advice on request
- Resilient to change
- Working to standard
- Building rapport with customers
- Achieving set targets
- Handling disputes
Job Types: Part-time, Contract
Pay: $600.00 - $720.00 per week
Benefits:
- Employee discount
Schedule:
- Weekend availability
COVID-19 considerations:
Virtual Interview
Work Location: Multiple Locations