What are the responsibilities and job description for the CAC Operator position at Chronos Systems, Inc.?
Job Purpose: The personnel shall have the capability of working in a fast-paced, professional environment, providing administrative and badge/CAC support.
Duties:
Provide PIV card or CAC issuance support and services to all OSD Principal Staff Agencies, Washington Headquarters Services, and other DOD Activities as required.
Issue, revoke, and recover ID certificates, e-mail certificates, and e-mail encryption keys for personnel
Review customer status (e.g. military, government civilian or contractor) and physically verify customer identification
Review customer's existing DEERS record or request a DD Form 1172-2 CAC application for database entry.
Verify the validity of customer submitted form and enter forms in appropriate database.
Produce and issue PIV/CAC to customer.
Perform post-issuance PIV/CAC functions.
Generate PKI e-mail certificates.
Reset or replace existing Personal Identification Number (PIN).
Skills/Qualifications:
Excellent working knowledge of Microsoft Office's suite applications.
Exceptional written and verbal communication and interpersonal skills.
Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer requirements.
Notable proofreading and typing skills.
Adapts and able to deal with frequent changes in the work environment.
Strong organizational skills and is detail oriented.
Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
Customer Service and data entry experience.
Availability to work an 8 hour shift between 0600-1800, Monday through Friday
Education & Experience
GED or High School diploma.
College education desired but not necessary
Professional verbal and written communicated skills required
Knowledge of Microsoft Office and telephone protocol
Previous PKI experience desired but not necessary
Previous office experience preferred but not required
Recommended Skills
- Attention To Detail
- Communication
- Coordinating
- Copy Editing
- Cryptography
- Customer Service
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