Operations Coordinator, Inland Empire

Description

Job Summary:

The Operations Coordinator is a part of the Chrysalis Inland Empire, which handles the coordinated back-office duties for the Inland Empire transitional employment program. The Operations Coordinator is responsible for payroll data entry for transitional employees, client orientation and onboarding, scheduling, attendance tracking, supplies ordering, and worksite report entry. The Operations Coordinator is a part of a team responsible for the transitional employee’s programmatic experience from the time of referral through program completion. The Operations Coordinator position has varied levels of responsibility for all the team’s duties listed above. This position works closely with other regional staff.

Duties and Responsibilities to include but not limited to:

Operational Effectiveness:

• Participate in the design and execution of Chrysalis San Bernardino projects
• Ensure procedures are effective in supporting regional objectives and needs
• Maintain case management databases (Salesforce) with timely case notes and service entries
• Oversee transitional client employee orientation, onboarding, and schedule placement
• Process transitional client employee applications and facilitate interviews
• Maintain a pool of engaged transitional client employees
• Place orders for, monitor inventory of, and distribute all necessary supplies and equipment, including uniforms
• Support crew coverage, as needed

Employee Training & Mentorship:

• Facilitate weekly new hire orientations and training modules for incoming transitional client employees
• Deliver professional feedback to transitional employees
• Support personnel processes, including making disciplinary action decisions and working with the Regional Manager to ensure all policies are followed

Qualifications

Job Skills & Qualifications:

• Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community
• Ability to multi-task and prioritize appropriately yet maintain flexibility
• Strong interpersonal skills, including the ability to coach/mentor staff and clients
• Advanced written and verbal communication, organization, and time management skills
• Thrive in a high paced, demanding environment
• Self-starter with a “can do” attitude and takes initiative
• Maintain confidential information and exercise discretion
• Willingness to work flexible hours depending on business needs
• Understanding of and ability to use software applications such as Microsoft Office and Google Suite
• Have a valid Class C driver’s license and the ability to qualify for Chrysalis insurance coverage
• Ability to pass written and behind-the-wheel driver screening and follow detailed instructions, including navigating to specific geographic locations
• A willingness and desire to mentor Chrysalis’ transitional employee population and support our transitional jobs program
• Previous experience with case management software, a plus