AVP-Primary Care

Position Summary:

The AVP, Practice Management oversees operational performance of the CHS Medical Group, and the specific service line physician practices as assigned.  He/she will collaborate with hospital and service line leadership, regarding the development of service line strategy, business development and business plans. The AVP will support the development of practice managers responsible for identification and resolution of budget variances and operational improvement. He/she will collaborate with IT and Revenue Cycle Management (RCM) to identify sources and methods of data collection required for reporting of front-end operations, collections activity and physician productivity.

Duties/Responsibilities:

• This position reports to the President of the Medical Group and/or his/her designees; the individual must be able to work collaboratively in a highly matrixed organization and be able to build consensus across multiple constituencies.
• Develops close working relationships with Quality, Finance, Revenue Cycle, Legal, Supply Chain, Facilities and IT.
• In collaboration with key CHS executive leadership, develops and implements standard business processes for clinical practices.
• Responsible for developing future plans for expansion and consolidation/closure of medical offices of Service Lines.
• Communicates with Hospital and Service Line leadership on practice operations and service improvement issues.
• Reviews budgetary variances with practice managers; ensures appropriate analyses to identify root causes and the development of performance improvement plans.
• Collaborates with Epic and RCM teams to identify and implement key operational changes required for efficient practice operations and adherence to best practice standards.
• Identifies, recommends and implements technology to improve operations and workflows.
• Working with practice management staff, communicates process improvement initiatives to hospital and physician organization leadership.
• In conjunction with RCM and practice management teams, ensures compliance with CHS policies and external regulatory requirements.
• Coordinates with Compliance for practice related issues, as needed.
• Ensures the coordination of effort across functional areas for system wide initiatives throughout the physician organization.
• Integrate practice operations processes with the Central Referral Office (CRO) on referrals and authorizations, along with other initiatives.
• Develops strategies and procedures to increase domestic network referrals.
• Develops support staffing plans.
• Other duties, as assigned, based on organizational need.

Education, Training, Experience:

• Bachelor’s degree required, Masters preferred.
• A minimum of ten years work experience in a large, complex hospital or healthcare system required, preferably with a focus on physician reimbursement and/or practice management.
• Extensive knowledge of physician practice operations and best practice industry standards.
• Extensive experience in the knowledge and use of practice management system(s).
• Extensive knowledge of reimbursement guidelines from government and third party payers, and ability to identify and realize revenue opportunities based on development and implementation of corrective action plans.
• Ability to train professionals in the identification, valuation and realization of revenue opportunities within physician practices.
• Proven track record of accountability and results related to performance improvement within physician practices.
• Demonstrated ability to execute in complex and matrix reporting environment.
• Excellent interpersonal, oral and written communication skills.
• Strong organizational and project management skills.
• Excellent judgment and creative problem-solving skills.

At Catholic Health, your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.