Deskside Technician

Position Description

Chubb is looking for deskside technicians to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. The candidate will support hardware and software issues as well as upgrades related to desktop technology and will have excellent customer service skills and a positive attitude.

Key Responsibilities:

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents
• Process help desk tickets for employees and contractors
• Train and guide staff on hardware and software usage

• Install, configure, and support new hardware and software for service requests
• Document resolution to desktop issues, propose solutions to root cause problems
• Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
• Interact with 3rd party vendors to resolve specific technical problems

• Respond to incidents by phone or email in a timely manner
• Update ticketing system (ServiceNow), inventory/asset management systems as required, and complete appropriate paperwork
• Manage new hire setups, including coordination and configuration of equipment
• Assist with new hire orientations and onboard new users from a technology perspective
• Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude
• Demonstrate active listening skills with ability to act with sensitivity and empathize with end user’s situation
• Document resolutions to desktop issues and propose solutions to root cause problems
• Identify opportunities to improve, automate, or simplify processes or systems

Qualifications

Experience/Qualifications

• Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
• Microsoft Certified Desktop Support Technician certification a plus
• Well versed in desktop tools including O365
• Knowledge of Mac OS/Apple iOS
• Experience setting up printers, monitors and IT cabling
• Some experience with Active Directory beneficial
• Ability to document processes and procedures
• Superior customer service and interpersonal skills
• Ability to effectively communicate about technology
• Excellent oral and written communication skills

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.  Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.