What are the responsibilities and job description for the Guest Service position at Church's Chicken | Corporate?
To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.
Key Duties/Responsibilities:
- Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
- Takes and fills the customer’s order within company mandated service time.
- Suggestive up sell of products as directed by management.
- Collects money and delivers order to customer.
- Immediately attends to any customer service problem or complaint. Notifies manager as needed.
- Verifies opening reading and bank. Is accountable and responsible for all cash issued and received
- at their register during their shift and all guest checks used. Counts down drawer at end of shift to
- ensure accuracy.
- Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
- Ensures that all product holding times are strictly observed.
- Ensures products on the counter or in the display case are properly rotated and attractively displayed.
- Keeps display case interior and exterior clean at all times.
- Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate
- supply of iced tea.
- Performs all other duties as assigned.
