Inside Sales & Customer Service Representative

Churchill Living
Hawthorne, NJ Remote Full Time
POSTED ON 7/30/2020 CLOSED ON 8/22/2020

Job Posting for Inside Sales & Customer Service Representative at Churchill Living

About the Job

The role of Inside Sales & Customer Relations Representative will be responsible for developing and maintaining relationships and sales with new and existing client base.

Days/Hours:

Available Shift 1: Monday - Friday 9:00 am - 5:30 pm

Available Shift 2: Monday - Thursday 5:00 pm - 12:00 am, Friday 12:00 pm -5:00 pm, Sunday 9:00 am - 5:00 pm

Roles and Responsibilities

  • Build and maintain customer relationships.
  • Respond to phone and email booking requests.
  • Answer inquiries pertaining to properties.
  • Make and confirms reservations.
  • Manage lead process, verifying all leads are addressed and processed in a timely manner.
  • Conduct outbound calls to potential and existing customers by phone and email or as directed by management.
  • Overcome technical and business objections of prospective customers.
  • Emphasize salable features, quotes prices and credit terms and generates leases and appropriate paperwork.
  • Follow through on all guest requests and activities until successfully completed.
  • Monitor guest arrival process by providing move-in instructions, parking and additional requests as needed.
  • Troubleshoot customer inquiries.



Education/Experience Required


Excellent verbal and written communication skills required. Computer proficiency required.

Ability to manage difficult customer situations with emotional intelligence, time management skills to promptly respond to customer needs, and ability to solicit customer feedback/apply the responses to improve service.

What We Offer

We are pleased to offer a competitive base salary, medical insurance, vision insurance, dental insurance, short -term disability insurance, paid vacation, paid sick leave, paid holidays, and 401(k) plan with a sizable company match for retirement savings.

EEO/AA Employer






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