Clinic Support Staff

Who We Are

CI Pediatric Therapy Centers is a comprehensive pediatric therapy center, with multiple clinic locations in the Madison, Wisconsin area. CI's interdisciplinary therapy team focuses on the unique needs of each child. Our state-of-the-art facility, dedicated team members, and supportive environment allow our patients to reach their maximum potential.  CI is a fast-paced company with opportunities for growth and professional development. 

CI's 17 year reputation in the community is second to none. As the largest pediatric therapy providers in Wisconsin, we provide access to the most relevant research and programs in the country. Our community clinic model allows for a collaborative, supportive and FUN work environment. We are proud to be identified as one of Madison's "Top Workplaces" two years in a row and we continue to improve our employee experience year after year!

We take pride in forward thinking, going the extra mile for our patients, and providing an innovative and accepting environment. We are seeking a positive, hard-working, self-starter to join our growing team!

What You'll Do

• Answer and direct phone calls efficiently & appropriately.
• Develop & maintain all front desk customer & business operations.
• Consult with families to organize and reschedule appointments as applicable & appropriate.
•   Write and distribute email, correspondence memos, letters, faxes and forms
•   Develop and maintain a clinic organization system ensuring:
  • Clinic appearance is on brand
  • Clinic remains clean with a positive atmosphere
  • Office and therapy supplies are organized
  • Filing and shredding system is maintained

•   Maintain and ensure proper clinic safety, cleanliness and presentability for all staff, families and clients
•   Provide general support to visitors and families, guaranteeing a positive experience
• Triage phone calls and follow guidance on supporting clients in crisis situations while working with the mental health team
•   Communicate regularly with families to determine additional community resources and ways to support the client experience
•   Troubleshoot customer service experiences by identifying areas of concern, any new resource needs, and working to improve client satisfaction
•   Collaborate with multiple departments to resolve customer service issues, including billing/insurance, scheduling, and clinic teams.
•   Engage families in the waiting room, creating a welcoming environment
  • Develop new, fun ways to engage families in the waiting room and direct other clinic leaders to utilize engagement activities

•   Maintain prompt and tactful communication via person, phone, email and project management programs
•   Monitor and manage client and family satisfaction and retention and promote a personalized experience for each family.
•   Support in crisis management situations
•   Manage clinic supply inventory and is responsible for ordering additional supplies as needed
•   Attend clinic-wide events
•   Embody CI’s core values
•   Engage in clinic and discipline/department activities, such as clinic or team meetings, discipline meetings and staff training days as applicable.
•   Uphold CI Missions and values and follows CI policies & procedures as outlined in the employee handbook, processes manuals, and other internal documents/forms of communication.
•   Maintain a clean and functional work space(s).
•   Other duties as assigned

What You'll Need To Be Successful

•   Strong, professional, and adaptable communication skills based on the nature of the conversation/audience, including the ability to navigate challenging conversations in a clear, empathetic, solutions-focused and direct manner.
•   Excellent organizational, planning, and attention to detail.
•   Ability to critically think and use problem solving skills in a proactive, innovative, and solutions-focused way, while factoring in business operations and functions to make informed decisions.
•   Ability to delegate and oversee success of a team
•   Ability to work independently, take initiative, and make sound decisions
•   Confident and successful in leading, engaging, and motivating a team in a fun, functional, and strengths-focused manner.
•   Have a detailed understanding of company policies and processes, and the importance or ‘why’ behind them.
•   Thorough understanding of the CI mission, values, professional representation and company brand and a general understanding of business operations. Executes 4 keys in daily work ethic.
•   Commitment to CI’s values, company goals and team growth and engagement events.
•   Successful time management skills with the ability to prioritize and thoroughly complete multiple work assignments in a timely manner.
•   Demonstrate continued dedication to CI, position expectations, and team members.
•   Complete competency training on crisis management and response.
• Maintain an up to date CPR certification.  

Working Conditions

•   Working Hours generally fall between 8am-6pm, Monday-Friday.
•   Part-time (approximately 20 hours per week)
•   Physical Requirements:
  •  Must be able to move individuals and equipment weighing up to 50 pounds.
  • Must be physically able to work around small children including sitting, standing, running, bending, etc.

Benefits Offered

• Competitive compensation package
  
• 401(k) with employer match
• Paid Time Off: vacation/sick, holidays
• Employee Assistance Program
• Collaborative work environment 
• Relocation bonuses may be available
  
• Social gatherings and team opportunities (CI tailgate, trivia, summer party, etc)
  
• Full new hire training program at our training center to fully support, train and welcome new hires to the team!

Madison, Wisconsin 

New to the area? Be prepared to fall in love with Madison. As one of America's best college towns, Madison earned top honors as Livability's "Most livable city". Situated between two lakes and with over 200 miles of bike trails, you can go from the beauty of our rural green space to the bustle of our city within minutes. Check out more information about Madison, WI here!