What are the responsibilities and job description for the Call Center CSR I position at CIBC US?
Overview
CIBC is a leading North American financial institution with 10 million personal banking, business, public sector and institutional clients. CIBC offers a full range of advice, solutions and services in the United States, across Canada and around the world. In the U.S., CIBC Bank USA provides commercial banking, private and personal banking and small business banking solutions and CIBC Private Wealth Management offers investment management, wealth strategies and legacy planning.
CIBC works to help you make your ambitions a reality with a team that is committed to being always professional, genuinely caring and collaborates to find simple solutions as we build our relationship-focused bank for the modern world.
Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all of our team members can excel.
Responsibilities
Position Responsibilities:
- Determine client inquiries by listening and clarifying desired information in order to accurately provide information and solutions.
- Resolve client inquiries by researching, exploring alternative options, implementing solutions, and escalating unresolved issues.
- Learning, retaining, and refreshing job knowledge in order to relay the correct solutions to clients.
- Understand the importance of the client relationship and suggest products and services that will add value and further strengthen relationships.
- Sell additional products or services by recognizing opportunities to cross sell.
- Ability to provide high quality service in a fast paced environment.
Qualifications
Qualifications:
- High energy and enthusiasm, with a strong commitment to exceeding client expectations.
- Strong communication and interpersonal skills; displaying the ability to connect and build relationships with clients.
- Confidence in professional aptitude and ability to effectively convey skills, knowledge, and qualifications to clients.
- Team player with a strong desire to be an active, long-term participant in the growth of our bank and the communities we serve.
- Interest and passion to get involved in other professional experiences and the flexibility and openness to work on a variety of assignments.
- Ability to learn quickly, make an immediate impact, and provide value-added service to our clients.
- Retail Banking experience is preferred.
- Contact Center experience is preferred.
