Client Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

Responsibilities:

Daily client support:

• Pulling daily overdraft reports, assisting RM in contacting clients to resolve if needed, and responding with decisions within the daily timeframe
• Responding the same business day to client inquiries and problem resolutions
• Timely processing of client draws/paydowns/transfers/stop payments, etc.
• Liaison with personal bankers to assist RM with new deposit account opening

Loan Booking/Renewal Process:

• Performing due diligence work (performing searches such as UCC, tax lien & judgment, title, etc.; filing UCCs thru Diligenz; performing flood certifications, OFAC reports, Penley, Risk Assessment forms, etc.)
• Submitting final Loan Presentations for approval, coding, inclusion on Loan Committee agendas
• Reviewing all search results, including title reports
• Ordering loan documentation through Laser Pro Control hub or from outside legal counsel
• Working directly with outside counsel and title companies
• Reviewing loan documentation for adherence to Bank Credit Policy and approved Loan Presentation\
• Submitting completed loan packages to Loan Control for booking

Loan Servicing:

• Tracking past due loan payments and assisting RM with client contact for resolution if needed
• Submitting invoices to Accounts Payable with appropriate vouchers
• Loan exception cleanup

Marketing/Client Development:

• Assisting RMs with prospecting process if applicable: writing letters, mailing articles, etc.
• Follow up with clients during the 3-6-3 process for new on-boarded clients
• Recognizing and following through with opportunities for cross sales

Security / Compliance Responsibilities specific to this position:

• Comply fully with all Banking regulations
• Keep up to date with compliance testing for both loan and retail functions

Qualifications:

• College degree with 3-5 years relevant work experience in small business or commercial banking
• Good interpersonal skills
• Excellent verbal and written communication skills
• Proficient use of Microsoft Office Applications; Metavante experience preferred
• Exceptional organizational and documentation skills
• Must be detail oriented
• Ability to work independently and take ownership of projects and tasks

Risk & Compliance:

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.

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