Systems Analyst III

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

Responsibilities:

• Support and maintenance of CIBC’s applications from both a technical and business perspective.
• Serve as a primary subject matter expert for Wire Services applications and interfaces and other USA global applications.
• Work with the business toward understanding their use of applications and technologies
• Work with vendor(s) on the installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies producing deliverables related to specific projects.
• Provide the day-to-day support through troubleshooting issues and working on quick resolutions.
• Partner with vendors to ensure quality services and solutions meeting defined SLAs.
• Other responsibilities include creating metrics to identify trends, assist Compliance and Security to ensure systems are functioning in accordance with applicable laws and regulations, etc.

Qualifications:

• Bachelor’s degree in computer science, information systems, or related field required with at least 3 to 5 years of experience working as an IT Systems Analyst or application support role.
• Experience with FIS payment applications/ecosystem or related system is desirable.
• Experience with CRM and Enterprise Content Management applications a plus.
• Additional skills include ability to communicate within all levels of the organization, proven analytical/problem solving skills, ability to adapt quickly to new technologies and changing business requirements, and excellent prioritization and decision-making skills.
• Experience with workflows, forms, and reports.
• Previous experience in working with Wire services and banking applications is required.
• Must have a desire to learn and work with new technologies.

Risk & Compliance:

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.

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