Community & Site Leader - Boston, MA

CIC is looking for a highly capable, self-directed individual to lead the team responsible for day-to-day operations of our Boston location. This will be a great opportunity for someone with at least four years of hands-on managerial experience who enjoys working in a fast-paced and collaborative environment.   YOUR DAY-TO-DAY WORK You will lead the Community Team at our Boston location, managing several full-time and part-time team members. Responsibilities include: • Master service-oriented tasks such as client moves, office setup, and IT troubleshooting; train team members on completing client requests and delegate appropriately. • Research and implement new services, vendors, and community improvements. • Be aware of and responsible for the team’s workload, resources, morale, and training needs; advocate for the team’s needs with upper management. • Maintain a constructive landlord-tenant relationship with building management, representing CIC operations in all meetings. • Manage relationships with building security and facilities. • Monitor inventory levels (furniture, etc) with an eye to ordering/delivery timetables. • Handle administrative tasks such as time sheets, reviews, etc. • Support the professional development of all team members. • Coordinate budgets for daily operations as well as capital projects. • Handle difficult client requests or encounters to maintain overall service quality and client satisfaction. • Engage our clients through promoting and hosting community building events. • Collaborate with other teams to complete projects and share knowledge. • Partner with other team leads to optimize the client service experience and support revenue-generating initiatives for the site.  • Create and drive site-wide Operations goals and vision.   ABOUT YOU We like to employ service-minded people who are independent, clever problem-solvers. If you fit this profile, and have also developed the leadership and managerial skills important to a team-based environment, this might be the perfect opportunity. This will be a job for a balanced, self-confident, down-to-earth individual. We are a team-based company, and your performance will be evaluated by your team members. Our ideal candidate will: • Be willing, able, and happy to help. • Have experience in managing an operations team in a fast-paced environment. • Remain personable, happy-to-help, and calm in any environment. • Be equally comfortable with power drills, ethernet hubs, and Oxford commas. • Be able to juggle many tasks and pay close attention to detail. • Lead by example; be willing to get their hands dirty, build a desk, fix a copier, etc. • Proactively seek out and master new skills. • Explore and balance multiple perspectives on a situation or solutions to a problem. • Communicate creatively and effectively to clients and staff, both in person and in writing. • Possess a natural interest for helping others and solving problems. • Treat everyone as an equal.   YOU HAVE • Minimum of a bachelor’s degree or equivalent experience. • Several years of managing team members in a fast-paced environment, as well as 5-7 years of professional experience. • Evidenced growth and increase in responsibility and success in previous roles. • An interest in a long-term role — we are a growing company, and we like to hire people who can grow with us over the years.  If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.   OUR OFFER • Starting compensation is commensurate with experience. • 100% company-paid premium healthcare and dental benefits. • 100% company-paid long- and short-term disability, and life insurance. • 401k (must be 21 ). • Three weeks vacation from the start (more with seniority), plus thirteen paid holidays.   ATTRACTIONS OF THE JOB In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:  • Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues! • Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company. • Access to a nursing room, secure bicycle parking, a maker space, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options. • Central location. CIC Boston is centrally located in downtown Boston and is within walking distance to the Blue, Green, Orange, and Red line.   ABOUT CIC CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.  We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.   CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.  We invite you to explore all our openings and learn more about our teams here.   CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.