What are the responsibilities and job description for the Intake Care Associate - Work From Home position at Cigna?
**Work at home opportunity
**Schedule : 8-hour workday schedules are scheduled based on the call center hours of operation, 8 AM to 8 PM
Summary Description of Position
The Care Associate enhances the operational efficiency of the Health Facilitation Center and ensures customer satisfaction by providing accurate information to callers and by supporting the health services team. The Care Associate is expected to demonstrate effective communication through courtesy and professionalism in all interactions, both internally and externally.
Major Job Responsibilities and Required Results
Provide initial customer contact for incoming calls. Perform outbound calls to providers to obtain additional information needed to certify cases.
Access automated case system to open / document cases. Collect and provide data entry of case information.
Provide accurate information to callers based on an understanding of customer and service requirements.
Determine the course of action for each call based on pre-established guidelines.
May redirect or forward calls to more senior unit member or specialist
Perform certification using scripted guidelines.
Perform general administrative duties (such as faxing and retrieving voicemail) assisting other team members as needed, and perform other duties as assigned.
Minimum Requirements
High School Diploma or GED required
Preferred Requirements
Degree in business or health related field preferred
Excellent telecommunications and customer services skills
Prior experience in customer service role/operation.
Ability to multi-task and prioritize tasks appropriately.
Proficient knowledge and understanding of managing computer work, typing, data entry skills and Microsoft Office products
Ability to adapt and feel comfortable with growth, expansion and change.
Able to work in a call center environment.
Ability to multitask through multiple systems
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Salary : $16 - $23
