What are the responsibilities and job description for the Customer Support position at Cigniti?
- Customer Support Consultant III
- Location: Ideally in the office at least Tuesday-Thursday 9am-5pm ET, we can be flexible Monday and Friday
TOP (3) REQUIRED SKILLSETS:
- Attention to detail.
- Computer Acumen – cloud software, Microsoft 365 suite (excel, outlook, etc.)
- Professional Written and Verbal communication
NICE TO HAVE SKILLSETS:
- Excel Knowledge
- Process Improvement experience (Lean Six Sigma)
- Accounting/Finance/Bookkeeping
Business Services team is looking to add another member to our growing team to help meet business demands; the role is a unique combination of accounting and customer service. This team is part of the Customer Success Virtual Operations division, a dynamic team that is focusing on improving the customer experience across all Software billing functions.
Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns. Data management through data entry, data updates, in excel or other billing management systems.
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Experience:
- Microsoft Excel: 1 year (Required)
- Accounting: 1 year (Preferred)
- Bookkeeping: 1 year (Preferred)
Ability to Commute:
- Westbrook, ME (Required)
Ability to Relocate:
- Westbrook, ME: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
