Implementation Specialist

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join our team. 

As an Implementation Specialist at Cin7, you’ll provide unparalleled project management for our customers who have purchased the Cin7 solution to get it up and running. You’ll empower them to streamline their businesses by managing all aspects of implementation including scoping, timeframes, quality assurance, training, liaising with stakeholders, integrating the solution into their infrastructure and workflow and process mapping for efficient usage of the product.

If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!

Does this sound interesting?

• Create scoping documents and plans to ensure project delivery and solution integration happen in a timely fashion. 
• Develop trusted customer relationships through professional, reliable and authentic interactions.
• Assist with efficient data transfer, while providing best possible workarounds and practical solutions for the customer’s process
• Deliver effective training to customers via the Cin7 help site, videos or booked meetings.
• Guide clients through installation of additional software or applications to assist with integration of the purchased product.
• Provide support and guidance to customers for resolutions of technical issues encountered during the implementation and onboarding process, taking pride in an expedited response to inquiries.
• Test efficacy of the implementation process against performance objectives for the purchased solution.
• Create and update technical documentation for the company’s self-service knowledge base.
• Work with the development team on client functionality or software change requests, and coordinate implementation.
• Meet the KPIs set by the manager and any other requirements as needed.

• Project Management experience, and the ability to manage 10 small-medium sized projects at any given time.
• Experience onboarding customers in a software environment and supporting appropriate integrations, like accounting software.
• Outstanding communication and conflict resolution skills
• A professional reliable disposition, with the ability to deliver a high standard of customer service; comfortable working independently.
• A customer service champion mentality with a love for seeing your customers thrive
• Self motivation, strong organization skills and the ability to be proactive in progressing multiple onboarding projects in parallel.
• A passion for always bringing your best to any task.
• Technical skills to solve problems and implement changes.

• Experience in supply chain, back-end retail or wholesale operations, warehouse or inventory management systems, shipping, 3PL, etc.
• Knowledge of SQL, HTML and CSS

• Competitive benefits, including medical, dental, vision, and 401k.
• A flexible PTO policy, allowing you the time you need to recharge.
• A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• A diverse team, where everyone helps each other and inclusion is a core value.
• A laid-back office environment (once we’re back to the office post-pandemic!) where collaboration is key.
• Frequent company sponsored events so you can get to know your coworkers.

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. 

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500 systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do.  We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Salary : $60,000 - $80,000