Client Account Manager

Client Account Manager

CINC Systems is a fully integrated cloud-based homeowners’ association accounting and property management software system. It’s the largest SaaS player in its space and is growing rapidly. CINC Systems is looking to fill a Client Account Manager position for which duties include account management, relationship building, upselling and client communications. This individual will manage and/or work with many clients directly and indirectly in all phases of the client lifecycle. The Client Account Manager will aggressively act as both a client and team advocate and work continuously to identify opportunities for improvement internally and externally.

This is a new team at CINC and was formed in response to the company’s rapid growth and recent investment from private equity backers. The team will report to the Chief Client Officer, a seasoned CINC veteran who has strong client relationships.

This team cements CINC’s already best-in-class retention numbers and allow for the formalization of client management, which – until now – has been done through informal executive contact, submission of support tickets and occasional check ins from sales executives.

Job Duties:

• Responsible for the ongoing client relationship to ensure customer satisfaction
• Responsible for identifying client needs, introducing products that could solve those needs and completing product upsells that meet client desires.
• Form relationships with key decision makers at to serve as a resource for strategic discussions around how to increase usage of CINC and its products
• Work with Sales Representative to fully understand background of each client
• Review of client support case to identify areas of improvement and/or areas for training and best practice consulting
• Identify product issues/enhancements; assist with feedback for Development Roadmap
• Work with client in a consultative manner to identify features/modules not used by the client and coordinate internal resources to assist client in training and implementation of these features
• Work with Marketing to coordinate marketing campaigns focused on existing clients including email campaigns, webinars, regional and national user conferences, etc.
• Work with marketing to coordinate marketing campaigns focused on existing clients, including email campaigns and webinars
• Work with Chief Client Officer to plan and execute the company’s annual user conference
• Execute identified communication plans
• Identify at-risk customers, develop and execute plans to keep customers
• Work with team to create and execute client surveys

Qualifications

• Bachelor’s degree
• Strong client relationship and time management skills
  • Sales, customer management and/or training
• Empathy. The ideal candidate will ensure CINC’s clients are heard and feel heard
• At least two years of selling professional services and/or SaaS based solutions and/or managing accounts a plus
• Experience in community association industry a plus
• Individual must be able to work in a highly self-driven manner within a fast-paced, entrepreneurial environment
• Strong ability to learn new concepts, problem-solve, and think on your feet
• Exceptional Communication and Organizational skills
• Teamwork and Leadership Skills
• Aptitude for fostering positive relationships
• Customer-oriented mindset

CINC Systems, LLC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Benefits:

• Great working environment
• Work/life balance
• Medical
• Dental
• Vision
• Life Insurance
• Short-term & Long-term disability insurance
• AFLAC
• Flexible Spending Plan (childcare & healthcare)
• 401K (matching available)
• 136 hours of paid time off per year
• 10 paid holidays per year
• Free snacks (when in office)
• Free Coca-Cola beverages from in-office Coca-Cola fountain station