Membership and Annual Giving Manager

POSITION SUMMARY

The Cincinnati Art Museum has an immediate opening for a Membership and Annual Giving Manager in our Philanthropy department. This is a full time, exempt salaried position with an excellent benefit package.

The Membership and Annual Giving Manager plans and manages the Art Museum’s development efforts relating to all general membership (those under $1,500 level) programs. This position is responsible for assessing membership programs and benefits, developing acquisition and retention strategies, creating membership enrollment promotions, and fostering/maintaining good relationships with museum patrons and visitors.

The Membership and Annual Giving Manager will also be responsible for all aspects of the Cincinnati Art Museum’s annual fund, which includes direct mail campaigns, electronic and social media campaigns, on-site donation programs, and tribute and memorial gifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITES

Working under the direction of the Associate Director of Philanthropy, duties include, but are not limited to:

• Actively explores strategies and creatively plans and implements a comprehensive campaign to acquire new and retain current members and annual fund donors. Responsible for setting goals, creating solicitation mailings, stewardship, and reporting.
• Develops all member e-communications including monthly member emails, member – renewal emails, and auto-renewal reminders as well as managing the Art Museum’s digital membership program.
• Active engagement and communication with Art Museum visitors leading to membership sales. Oversees the accuracy and timeliness of membership information and the fulfillment of member benefits.
• Manages member stewardship events throughout the year
• Work closely with the Director of Visitor Experience to ensure member benefits properly enhance the visitor experience and are in line with visitor expectations.
• Develops a comprehensive plan for the annual fund which includes creating concepts, drafting solicitation and acknowledgment letters, setting goals and timeline, preparing budget, working with mail house vendors and digital partners and implementation of the program.
• Enters all membership and annual fund payments and ensures all gifts are acknowledged.
• Manages the Friends of the Art Museum program.
• Handles special requests, suggestions and complaints made by members in assigned programs.
• Handles all donation requests made to the museum including assessing relevance and fulfilling requests.
• Works with Marketing team to create brochures, digital content and all related member mailings as needed
• Acts as a liaison with Visitors Services Aides and front-line employees in membership sales training and motivation to ensure the attainment of monthly membership goals.
• Other duties as assigned by the Associate Director of Philanthropy.

REQUIREMENTS

• Bachelor's degree or equivalent level of experience.
• 3 years of experience in membership sales and/or customer-facing role required. Experience working as a part of a development, philanthropy or fundraising team strongly preferred.
• Superior communication skills – both written and verbal.
• Demonstrated ability to provide strong customer or guest service skills.
• Proficiency with MS Office applications including Word and Excel.
• Experience working with Raiser’s Edge or Altru software preferred.

Apply for Membership and Annual Giving Manager using the link below:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=347b7c9b-5aac-4d96-ab81-3b32a60f7052&ccId=19000101_000001&jobId=446112&lang=en_US&source=CC4

Position will remain open until filled. No phone calls, please.