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Customer Service Rep (REP I-PATIENT) - Scheduling Center - F...

Cincinnati Children's Hospital
Cincinnati, OH Full Time
POSTED ON 10/8/2021 CLOSED ON 11/7/2021

What are the responsibilities and job description for the Customer Service Rep (REP I-PATIENT) - Scheduling Center - F... position at Cincinnati Children's Hospital?

Description

SUBFUNCTION DEFINITION: Responsible for the timely registration of patients for in-patient and emergency services. Provide Administrative/Operational support for all Emergency Services care teams and patients. Responsible for routing medical information from hospitals, physicians, law enforcement agencies, and public safety officials to Emergency Medical Services personnel.

CCHMC SALARY GRADE:1

REPRESENTATIVE RESPONSIBILITIES

  • Customer Service
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

  • Revenue Cycle Support
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

  • Safety
Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.

  • HIPAA/Confidentiality
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities ofyourthe position.

  • Compliance
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

Qualifications

EDUCATION/EXPERIENCE

Required:

  • High school diploma or equivalent
  • No directly related experience

Preferred:

Unique Skills:

  • Skill
Computer and Windows software application proficient. Keyboarding/typing/mouse proficient
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