Job Posting for Project Leader - Help Desk Team at Cinter Career Services
We are seeking a Project Leader - Help Desk Team in NY.
Working Location : NY 10017
Full Time / Permanent employment
Key Responsibilities:
Provide advice and assistance to the help desk team as a leader; provide end-user support by email, phone, or in-person onsite; set up and troubleshoot business software and hardware; process assigned service requests as operational support, and participate in regional and global IT projects.
The right candidate will possess:
More than 5 years of experience with user support and small team lead experience (up to five members).
Windows-based LAN/WAN/Remote Access support experience.
Extensive knowledge of various business software: Windows OS, Office 365, Adobe Acrobat, WebEx,
Managing and troubleshooting experience with iOS-based devices, Conference System, MS Surface, and HOP laptops.
Customer-focused, detail-oriented, with good communication skills with users of various levels of IT experience.
Have the mind and skill to improve the IT environment and processes.
Should be able to visit customers’ sites and data centers occasionally.
Ready for business travel within the continental United States and South America (1-2 times per year).
Skills & Qualifications:
Strong analytical skills when dealing with requirements analysis and troubleshooting.
Great team leader, fast learner, and self-starter who can manage multi-tasks based on priority.
Ability to act proactively, with minimum supervision.
Strong English and Japanese communication skills, both written and verbal, to support clients, report to upper management, as well as to effectively work with the team.
Spanish communication skills are a plus.
ITIL Foundation, Microsoft, or other related IT vendor certifications.
Salary.com Estimation for Project Leader - Help Desk Team in New York, NY
$113,482 to $149,803
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