Sales Operations Project Manager

I. Position Mission

The Sensaria Project Manager has the primary responsibility to ensure that Sales Operations projects are completed on time and with high quality to support the Sales team. Projects include managing product sample requests, freight quotes, and bulk order processing. This position is also responsible for projects related to efficiency and process improvements.

This is an exciting opportunity for a self-motivated individual to work with Sensaria teams and coordinate closely with the Production, Quality, and Artist teams in Raleigh NC and in Richmond, VA on multiple production processes and procedures as well as systems to ensure transparent communication with all stakeholders. The position is based in Raleigh, NC and is required to be on-site 2-3 days per week.

II. Organizational Structure

Functional Area

Sensaria B2B Sales

Immediate Supervisor

Sr. Manager of Sales Operations

Subordinates (functionally)

Other key interfaces (relationship)

Sales (including leadership, sales directors, and account managers)

Production (all facilities but subj matter expert in Raleigh)

Quality

Customer Service

Operations

IT

Working Environment and Physical Demands

Standard office and manufacturing working environment that handles a large variety of product parts and machinery. Ability to lift up to 50 lbs.

May require prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment

FLSA Status

This is a full-time position requiring consistent dependable attendance. This position is exempt from overtime. 

III. Tasks description – Essential Duties and Responsibilities:

Special Project Production: 50% of position responsibility

·   Handles custom requests from the Sensaria Sales team, works with production directly for completion of project; including quality assurance, labeling, shipping and reporting to team.

·   Ensure satisfactory inventory levels of stock samples, labels and materials are maintained

·   Manage On time performance for stock and custom sample production

·   Maintain equipment in workspace for continuous high quality performance

·   Effective written and verbal communication

·   Ability to use a computer, learn project management software and basic Excel/Google workspace (G suite) sheets

Project Management: 40% of position responsibility

·   Coordinate special project requests via a project management software tool called Wrike

·   Projects may include, but are not limited to 1) Bulk order quotes, 2) Custom order processing and reporting, 3) Process improvement identification and implementation 

·   Remote support for sales customer visits and trade shows for World Art Group (WAG) in Richmond, VA and other locations as needed.

·   Create and maintain comprehensive project documentation in all relevant systems

·   Coordinate internal resources and maintain relationships with 3rd party/vendors as needed for project completion

Process Improvement: 10% of position responsibility

·        Continuous evaluation of workspace efficiency/equipment 

·        Communication with team during change management

·        Follow up communication for new processes with affected departments

IV. Additional Task and Responsibilities

·        Occasional travel (no more than quarterly) to Richmond, VA may be needed

·        Attend weekly team meetings remotely, and in-person coordination meetings with the Raleigh, NC production teams

·        Other duties and special projects as assigned

V. Skills, Intellectual Demands and Job Requirements:

EDUCATION AND FORMAL TRAINING:

·        High School diploma or G.E.D equivalent, some college preferred

KNOWLEDGE, SKILLS, AND ABILITY:

·        Prior experience in a manufacturing environment a plus

·        Prior experience in an office environment, with exposure to shipping tasks a plus

·        Ability to work independently with on site and remote teams

·        Ability to build strong relationships and rapport with internal and external stakeholders

·        Excellent organizational skills and ability to prioritize

·        Must possess critical thinking and problem-solving skills

·        Basic Computer skills, including MS Windows Office Suite and Outlook. Basic working knowledge of Excel or Google Workspace (G suite) sheets a plus

·        Technologically inclined (comfortable with learning order mgmt systems)

·        Excellent attention to detail and follow through with communication and a sense of urgency for deadlines

·        Strong multi-tasking and organizational skills, including managing multiple deadlines

·        Demonstrated willingness to be flexible and adaptable to changing priorities

·        Experience with/ability to use power tools

·        Ability to lift up to 50 lbs.

INTELLECTUAL DEMANDS:

·        Must understand vague and implicit instructions, and react favorably in all work situations

·        Must be approachable and responsive to a variety of people

·        Must be able to resolve problems, handle conflict and make effective decisions under pressure

·        Ability to effectively present information and respond to questions from customers, management or other departments

·        Ability to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, percentages, and apply concepts of basic math.

·        Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

·        English and Spanish speaking/writing is a plus

This position includes a competitive benefits package.   Circle Graphics is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status