Warranty Administrator

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.  We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary

The Warranty Administrator is responsible for filing warranty claims when applicable and interfacing with the Cirrus Warranty Administration department as well as other suppliers as applicable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Duties and Responsibilities (Essential Functions):

• Warranty
  • Submits warranty claims related to aircraft parts and labor, in a timely manner, and manages work order status/flow through to final billing.
  • Ensures billing accuracy of all Work Orders.
  • Adds warranty credits to work orders.
  • Implements processes and procedures as needed.
  • Ensures pricing and labor rates are current and accurate.
  • Communicates with Cirrus Field Service and Warranty departments to obtain warranty approval.
  • Process customer invoices and payments as needed
  • Coordinates with Parts Admin to send requested warranty parts with all appropriate paperwork to Warranty Returns.
  • Coordinates with Chief Inspector to scrap non-repairable parts based on a list of criteria.
  • Coordinates with Parts Admin to send parts out for repair to Cirrus and third-party vendors based on need.

Job Duties and Responsibilities (Additional Functions):

• Parts
  • Ordering of parts to include the best shipping method for the company and maintenance needs.
  • Follows and places parts request received in Ebis to a specific work order.
  • Receives parts into Ebis with all necessary paperwork for installation on aircraft.
  • Quarterly Counts of parts.
  • Enters in pricing for parts.
  • Build work order packages for incoming aircraft.

Demonstrated Proficiencies/Skills/Abilities:  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required.
• Must be able to demonstrate the ability to read, write and speak the English language. Experience with MS Office suite. Ability to work with minimal instruction and supervision.

Education and/or Experience:

• High School diploma or equivalent
• Data entry using various software programs

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Overtime hours may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.