Technical Media Manager

This opportunity is located onsite at one of the following locations:

• Duluth, MN (Corporate Headquarters and primary Engineering Innovation Center) Remote opportunities not available at this time.

Job Summary

Technical Media Manager supervises the Technical Media group and develops and documents the software processes and practices used in the distribution of airplane operational and maintenance documents in a variety of digital and hard copy formats. Technical Media Manager is responsible for managing a complex, large-scale, software implementation program, working closely with IT and its implementation partners.

Duties and Responsibilities/Essential Functions

• Work closely with Information Technology, stakeholders, and implementation partners, both internal and external, to plan, execute, and monitor/control the implementation of a Content Management System (CMS).
• Define and document CMS processes.
• Oversee the rollout of ArborText and CMS into the Technical Publications development and distribution processes.
• Define, plan, and execute a company-wide CMS training plan.
• Writes handbooks, procedures, customized software user manuals for software tools currently in use in the department (Windchill, Arbortext, Creo Illustrate, etc.) , reference information related to Technical Media onboarding, internal functions, such as content management/knowledge management that would inform any new hire to help facilitate orientation and assimilation of skills and practices in the department
• Responsible for the integrity and accuracy of all output, electronic content and information architecture
• Provide weekly/monthly reports, budgetary input, yearly goals in support of overall company objectives – communicate goals to employees
• Interface with Information Technology, Field Service, Configuration Management and other groups at Cirrus to augment coordination of information and customer service
• Work closely with IT, Marketing, and external website hosts to redefine the deployment of Technical Publications on the cirrusaircraft.com and authorized service center websites.
• Develop and maintain documentation of the processes and quality controls built into the new Technical Publications systems, suitable for submission to the FAA and other regulatory agencies, as requested.
• Continually look for ways to improve documentation and service
• Supervise the Technical Publications team members, including career progression and coaching, resource allocation, staffing, and performance reviews.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Associate's or Bachelor’s degree in English, Technical Writing, Technical Communication, Engineering, Computer Science, or a related field required.
• Excellent writing, editing, and proofreading skills required.
• Content Management/Knowledge Management strongly Preferred
• 5-10 years experience in Technical Communication preferred.
• 5 years of experience in XML authoring in Darwin Information Typing Architecture (DITA) preferred
• Ability to read and interpret engineering drawings, technical specifications, and technical reports preferred.
• Experience with Adobe FrameMaker, Adobe Acrobat, PTC Creo View, DITA, and PTC Windchill, or equivalent Product Data Management system, preferred.
• Experience with PTC ArborText and a Content Management System (CMS) strongly preferred.
• Private pilot's license, Airframe and Power Plant certificate, or background in aircraft maintenance preferred.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs.
• Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.
• Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Instills Trust: Gaining the confidence and trust of others through honestly, integrity, and authenticity.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

This opportunity is located in Duluth MN. Remote opportunities not available at this time.

Duluth, Minnesota. As the home to our corporate headquarters, Duluth is a four-season city on the western tip of Lake Superior and was voted “Best Town” by Outside Magazine. The splendor of the largest freshwater lake in the world offers a multitude of outdoor activities for adventure or rejuvenation. The North Shore lifestyle is known its year-round activities, including bicycle and snowmobile trails, kayaking, rock climbing, fishing, hiking, golfing, sailing and skiing. And as a top employer in the area, Cirrus Aircraft was recently named “Best Overall Large Company to Work for in the Northland” and “Best Workplace Culture” by the Duluth News Tribune readers.

LIFE AT CIRRUS

As a leading manufacturer of personal aircraft, Cirrus is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.

At Cirrus, we are committed to investing in the future of our employees and company by offering professional development and career progression opportunities that include onboarding, recurrent and area-specific training, talent acceleration and leadership development, continuing education, and tuition assistance programs.

We also engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events. From holiday and special occasion celebrations to local runs and barbecues, our team can connect with each other, the community, and our customers.

Why you should apply to this role at Cirrus Aircraft:

• You are passionate about joining a leading manufacturer of personal aircrafts.
• You can relocate and work onsite at one of our 3 Engineering Innovation Center’s.
• New 200,000 sq ft Engineering Innovation Center (Coming 2023)
• Award Winning Aviation Company
• Industry Leading Innovation- Cirrus Parachute Technology

OUR BENEFITS

Cirrus offers a competitive benefits package that includes health, dental, life, short and long-term disability insurance, flexible spending account, 401K retirement savings plan, voluntary vision, Employee Referral Incentive Program, vacation, and holiday pay. Additionally, all employees enjoy a discount at the company store and exclusive discounts from our world-class partners, like Garmin, Bose, AT&T, Microsoft, Fastenal and more.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.