IT Help Desk Technician

Responsible for providing technical assistance and support to our clients. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This is a remote position with occasional on-sites.

Primary responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to requests either in person or over the phone.
• Update support ticketing system.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Maintain Backup Software.
• Maintain Anti-Virus Software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: Multiple locations

Salary : $15