Check Processing Coordinator

Function

Citadel’s Check Processing Coordinator is responsible for the daily operations of check processing and payment processing for the organization. This includes processing of incoming checks, outgoing deposits and outgoing returns, returned deposited checks, foreign check processing with Federal Reserve, Federal Reserve check adjustments and bank to bank check adjustments. This individual is also responsible for posting weekly manual payroll deposits and the daily flow of work associated with the posting of all incoming deposits/payments via the US mail, as well as, postings for various departments located in Corporate Headquarters.

Duties and Responsibilities

• Electronic processing of Citadel in-clearing and transit (deposited) checks.
• Ensure all check funds are sent to and received by the Federal Reserve daily.
• Working knowledge of third-party vendor software utilized for research and processing.
• Works with internal resources and third-party vendors to resolve software issues.
• Review and process all online Deluxe check order alerts.
• Verify all check copies are transmitted to digital storage on a timely basis.
• Working knowledge of check regulations and endorsements through the Federal Reserve.
• Complete check research requests and charge fees accordingly.
• Complete all incoming and outgoing Federal Reserve check adjustments and correct member accounts accordingly and tracking.
• Complete all bank to bank check adjustments including letters, calls to other financial institutions and supporting documentation and tracking.
• Process all foreign checks received through the Federal Reserve and post funds and fees to member account when received.
• Maintain General Ledgers associated with all check processing to ensure clean accounting.
• Process returned deposited items and check adjustments within the third-party processing system and core processing system.
• Knowledge of Regulation CC, endorsements, Federal Reserve timelines and applicable UCC guidelines related to check processing and adjustments.
• Maintain a working knowledge of the internal archive system.
• Ensure end of day balancing for all payments received in Corporate Headquarters.
• Process weekly manual payroll requests. This includes examining each request, make any necessary changes in the core processing system, and post entries on the date specified by the company.
• Ensure all checks received from retail offices are secure and destroyed on rotating schedule.
• Ensure all mobile RDC, bRDC, and CFS checks are repaired, ready for distribution to FRB and balanced daily.
• Ensure appropriate sections of the departmental procedures manual are current.
• Continuously review processes for enhancements and efficiencies.
• Utilize strong listening, communication and problem-solving skills while diplomatically handling and/or resolving issues.
• Assist in educating Payment Support employees in making decisions that are in the best interest of Citadel as well as our customers.
• Providing Citadel Class Service (Accuracy, Value, Respect, and Convenience)
• Perform other duties as assigned.

Qualifications and Education Requirements

Work Experience

• One year work experience in a high production check processing environment.
• Proficient in Microsoft Office/Windows
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work is usually of a personal or sensitive nature.
• Ability to multitask and prioritize workload.

Education

• High school diploma or equivalent